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Creating a carer link for Carer Allowance (CA) reviews 009-08020030

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This document outlines information for Service Officers creating a carer link between the carer and care receiver as part of a review process for Carer Allowance (CA) where the link has been broken.

Creating CA links where the carer link has been broken

CA links are generally established at grant; they link information between the carer's and care receiver's records. These links also ensure reviews of Carer Payment (CP) and/or CA are processed at the same time if the customer is receiving both payments. When CA is reviewed, it may be necessary to check the Care Receiver Summary (CRS) screen on the carer's record to see if the current care receiver's name appears and if a link needs to be re-established. If not already established, or if the link has been broken and needs to be re-established, the link must be created by the Service Officer at the time of the CA review.

Coding CRES, ARD and RSS screen

Coding and viewing the RSCD, TOAD and TOAS portability screens