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Completing the Compensation and damages details via Mod C or verbal lodgement 117-01010040

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This document outlines information that helps with the completion of a Module C Compensation and damages Form (Mod C). Customers get a Mod C when they (or their partner) receive, or are entitled to receive compensation payments or damages for a personal injury.

Personal injury compensation

Personal injury compensation can be paid for:

  • a work related injury or illness
  • injuries from a car accident, or
  • any other reason due to the negligence or the fault of another person

Income protection policies attached to superannuation policies are not treated as compensation. See The effect of compensation on Social Security payments.

When a customer has an injury, they (or their partner) must pursue and obtain the compensation they are eligible to get.

Points to note when completing a Mod C verbally for current customers only

When taking details verbally, use the New Compensation and Damages Notification (Mod C) workflow to ask questions.

If the customer does not know all the information, or have supporting documents:

  • ask them to download and complete Mod C, or
  • if they do not have access to the online form, send them the Mod C
  • tell them all questions must be answered
  • they have 14 days to complete and return with any supporting documents
  • a separate Mod C is required to be completed for each compensable injury or claim

Points to note when the customer returns the Mod C:

  • all questions must be complete
  • it must be signed by the compensation claimant

The customer must provide documents for:

  • lump sum settlements (where available)
  • income replacement policy
  • sickness and accident policy
  • sporting injuries

If the Mod C is not complete, do not run the New Compensation and Damages Notification (Mod C) workflow.

The Resources page has links to the Online Forms site for the Mod C and Office Locator for more details on Compensation Recovery Teams.

Compensation payments

Compensation Recovery Teams

General information about debts

Compensation affected payments (CAP)

Documentation required for Centrelink new claims