Locating and recovering unpaid compensation charge activities 117-04010020
No further referrals are to be made to the Australian Government Solicitor (AGS).
For Compensation Recovery Teams only.
This document outlines the process for monitoring and pursuing recovery of outstanding social security charges and if unsuccessful, referring charges to legal service providers for legal recovery action.
Recovery of outstanding charges from a liable compensation payer
Step |
Action |
1 |
Before contacting the compensation payer + Read more ... The CRT should check if the:
Information can be found in:
|
2 |
Contact the compensation payer + Read more ... Has the refund been sent?
|
3 |
Refund has not been sent + Read more ... Resolve the reasons why the refund has not been made with the:
Advise the compensation payer:
Place the activity on hold for one month |
4 |
Has the refund been paid? + Read more ...
|
5 |
Is the debt to be referred for Legal Action? + Read more ...
|
6 |
Refund has been sent by compensation payer + Read more ...
Procedure ends here. |
7 |
Payment was sent by cheque + Read more ... Obtain the following information:
Contact the collector of public monies to establish why the refund has not been recorded. Procedure ends here. |
8 |
Payment was sent by Electronic Funds Transfer (EFT) + Read more ... Obtain the following information:
If not a Centrelink account, request immediate refund Do not wait for the payer to retrieve the incorrect payment Contact the collector of public monies to establish why the refund has not been recorded. |