Changing compensation preclusion period details for customers in special circumstances 117-04020030

Before there can be a change to the compensation preclusion period:

• check the customer's special circumstances review has been completed
• the decision has been recorded in a DOC, and/or
• the decision has been scanned to customer's file

Is the social security debt to be changed in addition to the preclusion period?

• Yes, see Changing compensation debt details for customers in special circumstances. Procedure ends here
• No, go to Step 2

Before any details can be changed on the Compensation Management System (CMS), the case must be current.

• Select Preclusion Periods under the Summary twisty
• Select the appropriate Incident Date. The system will go to the Preclusion Period Summary screen
• Select EDIT
• Amend the preclusion period by updating the following:
• Preclusion Period Start Date: field - change start date if required
• Preclusion Period End Date: field - enter new end date
• Change Reason: field - select valid codes from drop down box (for example, 'ARO' - Result of ARO review, 'UER' - User error, 'FIG' - further information given)
• Finished: field - code 'Yes'
• Complete the Source and Receipt Date
• Select Continue. The Compensation Management Summary screen will show

The activity will automatically complete. New preclusion period details will be displayed on the Preclusion Period Summary screen.

Make genuine attempts to contact the person by phone to advise them of the decision.

There are language and interpreter services available for customers who may need an:

• Immediate telephone interpreter
• Indigenous language interpreter

See Interpreter Services.

Record details on a DOC of any changes to the lump sum preclusion period.

Finalise the appeal using the Internal Review/Explanation script and send the Q449 'To Customer - SME unable to contact/Refer to ARO' letter.