Using Centrelink records to determine entitlement for Youth Allowance customers 104-01020030
Expand allThis document outlines the privacy laws and guidelines that staff must adhere to while performing their duties, specifically when assessing a customer's entitlement to Youth Allowance (YA).
Change in circumstance affecting entitlement
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Category |
Description |
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1 |
Parental Income Test exemption + Read more ... If a parent is granted a pension/benefit/allowance, or this payment is cancelled, it will be reflected in the YA customer's record. Any applicable exemption will be applied or ceased automatically and a Parental Income Test (PIT) review issued. |
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PIT - using information already supplied + Read more ... Give the customer the option of supplying the information again or consenting to the use of the information they previously provided. |
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3 |
Change in circumstances affecting YA (for example, sibling/parent changes) + Read more ... If a change in circumstances for one member of the family affects the rate of payment to another member of the family, update the appropriate Centrelink record(s). Changes will automatically flow between the linked family records. Advise the customer of the change taking care to release only the minimum necessary details about the third party. Customers are made aware of the possible cross uses of their personal information at the time it is collected, therefore the customer is aware that their personal information will be used to update their own and where relevant other person's records. |
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4 |
Independence - Parents cannot exercise their responsibilities + Read more ... If the applicant for YA indicates their parents' whereabouts are unknown, the assessor should, where possible, first access other records (for example, telephone directory, electoral rolls etc.) before checking the Centrelink system. Extreme caution should be taken to ensure that the applicant's address is not disclosed to the parent and vice versa. A Services Australia social worker would be the appropriate officer to handle these cases. |
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Parent enquiring about whereabouts/welfare of YA customer + Read more ... Social workers must deal with these cases. Refer to the procedures set out in Assessing unreasonable to live at home (UTLAH) for customers claiming or receiving Youth Allowance (YA), Disability Support Pension (DSP), Special Benefit (SpB) or Tertiary Access Payment (TAP) Other resources for Social Workers to use are:
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