Level 2 complaints (CLK)(MED) 104-02040010
Expand allContact for Level 2 complaints management processes
This table contains information about where to locate direct links to mailboxes and contact details for business teams referred to in the Level 2 complaints management procedures for Centrelink and Medicare.
| Contact | Location of contact details |
| Technical Support Line | Technical Support Line |
| Child Support Complaints Team | Complaints |
| Internal Fraud | Health programmes fraud |
| Complaints | Complaints |
| Complaints Integration Team | See Level 2 Complaints Team - report systemic issues in Complaints |
| Call Recording Team | Child Support - National New Customers and Mainstream Services (NCMS) - Call Recording team |
| Centrelink Complaints and Feedback Team | Complaints |
| Internal Fraud Team | Internal Fraud team |
| Gender Guidelines Team | |
| Market and Social Research Team | Market and Social Research |
| Media Team | Media |
| Medicare Complaints Team | Complaints |
| Social Worker Team | See Level 2 Complaints team - Social Worker referral due to Ombudsman or Ministerial feedback in Complaints |
Intranet links
Customer complaints and feedback management
Services Australia Code of Conduct manual
Services Australia Writing Style Guide
Escalation Coordination team
Guide to preparing and handling correspondence for the Minister's and Secretary's signatures
Media protocols
Plain English Guidelines
Preferred terms for Services Australia
Report a privacy incident - Privacy Incident Notification form
External websites
Commonwealth Ombudsman - Contact details
Commonwealth Ombudsman - Making a Complaint
Department of Social Services - Feedback, Compliments, Complaints and Enquiries