Contacts
Contact for Level 2 complaints management processes
Contact | Location of contact details |
Technical Support Line | Technical Support Line |
Child Support Complaints Team | Complaints |
Internal Fraud (Health) | Health programmes fraud |
Complaints | Complaints |
Complaints Integration Team | See Level 2 Complaints Team - report systemic issues in Complaints |
Call Recording Team | Child Support - National New Customers and Mainstream Services (NCMS) - Call Recording team |
Centrelink Complaints and Feedback Team | Complaints |
Customer Aggression Prevention Security | Customer Aggression Prevention Security |
Internal Fraud Team | Internal Fraud team |
Gender Guidelines Team | Gender Guidelines Implementation - Contacts |
Indigenous and Remote Servicing Branch | Indigenous and Remote Servicing Branch |
Market and Social Research Team | Market and Social Research |
Media Team | Media |
Medicare Complaints Team | Complaints |
Intranet links
National Restricted Access
Customer complaints and feedback management
Services Australia Code of Conduct manual
Services Australia Writing Guide
Medicare Services, Delegations and Authorisations
Centrelink Services, Delegations and Authorisations
Customer Aggression Prevention Team (CAPT) contact details
Escalation Coordination team
Incarcerated customer directory
Forms and letters feedback
Guide to preparing and handling correspondence for the signature of the Minister and the Secretary
Internet, Intranet and Publishing Feedback
Media protocols
mySupport
Multicultural Services
Network News Update (NNU)
Parliamentary Document Management System (PDMS)
Plain English Policy
Preferred terms for Services Australia
Voluntary Indigenous Identification
Workplace Relations Branch
External websites
Commonwealth Ombudsman - Contact details
Commonwealth Ombudsman - Making a Complaint
Department of Social Services - Feedback, Compliments, Complaints and Enquiries
Minister for Government Services
Services Australia website links
Payment and Service Finder
Policy department feedback and suggestions
Security incident reporting
Security incident reporting
Forms
SS226a Request for Translation
G.R.O.W. model
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G.R.O.W. model
Privacy Incident template
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Privacy Incident Report Part A: Notification template
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