Level 2 complaints - vulnerable customers and high risk complaints (CLK)(MED) 104-02040020

Contact for Level 2 complaints management processes

This table contains information about where to locate direct links to mailboxes and contact details for business teams referred to in the Level 2 complaints management procedures for Centrelink and Medicare.

Contact	Location of contact details
Technical Support Line	Technical Support Line
Child Support Complaints Team	Complaints
Internal Fraud (Health)	Health programmes fraud
Complaints	Complaints
Complaints Integration Team	See Level 2 Complaints Team - report systemic issues in Complaints
Call Recording Team	Child Support - National New Customers and Mainstream Services (NCMS) - Call Recording team
Centrelink Complaints and Feedback Team	Complaints
Customer Aggression Prevention Security	Customer Aggression Prevention Security
Internal Fraud Team	Internal Fraud team
Gender Guidelines Team	Gender Guidelines Implementation - Contacts
Indigenous and Remote Servicing Branch	Indigenous and Remote Servicing Branch
Market and Social Research Team	Market and Social Research
Media Team	Media
Medicare Complaints Team	Complaints

Intranet links

National Restricted Access

Customer complaints and feedback management

Services Australia Code of Conduct manual

Services Australia Writing Guide

Medicare Services, Delegations and Authorisations

Centrelink Services, Delegations and Authorisations

Customer Aggression Prevention Team (CAPT) contact details

Escalation Coordination team

Incarcerated customer directory

Forms and letters feedback

Guide to preparing and handling correspondence for the signature of the Minister and the Secretary

Internet, Intranet and Publishing Feedback

Media protocols

mySupport

Multicultural Services

Network News Update (NNU)

Parliamentary Document Management System (PDMS)

Plain English Policy

Preferred terms for Services Australia

Voluntary Indigenous Identification

Workplace Relations Branch

External websites

Commonwealth Ombudsman - Contact details

Commonwealth Ombudsman - Making a Complaint

Department of Social Services - Feedback, Compliments, Complaints and Enquiries

Minister for Government Services

Services Australia website links

Payment and Service Finder

Policy department feedback and suggestions

Security incident reporting

Forms

SS226a Request for Translation

G.R.O.W. model

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