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Managed Service Plan (MSP) - Implementing 104-07050030

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MSP SMS

Centrelink letters online and Electronic Messaging

SMS/Email Search (SMEM) screen

Customer Aggression- Managed Service Plan (MSP), letter and SMS decision makers

MSP letter guidelines

Letters sub-site - General Correspondence

See Guide to MSP and Warning letters templates

Customer Aggression Home

OMC/PSSO contact cards, Ordering business cards, employee contact cards, name badges and desk plates

Customer Aggression Prevention Team (CAPT)

CAPT