General reviews and Service Updates for job seekers, students, trainees or Australian Apprentices 110-07010000

Services Australia is required to conduct Service Updates and reviews of compliance with their mutual obligation requirements for all JobSeeker Payment (JSP), Youth Allowance (other) job seekers and compliance with the Activity Test for all Youth Allowance (student) customers.

Services Australia is also required to ensure that JSP and YA customers are well informed about their obligations. Note: customers in receipt of YA as an Australian Apprentice (apprentice or trainee) are not subject to an activity test.

These requirements are set out in the Bilateral Management Agreement (BMA) with the Department of Social Services (DSS), the Department of Education and the Department of Employment and Workplace Relations (DEWR) with which Services Australia must comply.

The primary purpose of general reviews and Service Updates for a job seeker is to review the contents of the Job Plan and update if required for Centrelink managed customers, address any barriers the job seeker has to participating socially or economically, including finding paid work and ensure that the job seeker:

• is receiving the correct entitlement to payment, and
• is complying with their mutual obligation requirements.

Reviews and Service Updates for students/trainees are designed to ensure the student/trainee:

• is receiving the correct entitlement to payment, and
• is undertaking full-time study (or their appropriate concessional study load), or
• is satisfying their Activity Test obligations.

Service Profiling is a method of selectively targeting customers and offering Centrelink services and Service Officer assistance to those customers. It is a way of identifying which customers need a more focused/targeted level of service to assist them meeting program outcomes, for example declaring their earnings.