Payment Accuracy Reviews (PAR) 110-10000000
Expand allThis document outlines information about the PAR program. The PAR program measures the accuracy of welfare payments. Each PAR is a point-in-time analysis of customer circumstances, designed to establish whether the customer is correctly paid.
PAR selection
Customers are randomly selected from, and representative of, the general population for each payment type. A standard sampling methodology applied to the case selection provides a statistically representative sample for analysis.
Sample payments reviewed by the PAR program are:
- ABSTUDY
- Age Pension
- Austudy
- Carer Allowance (CA)
- Carer Payment (CP)
- Disability Support Pension (DSP)
- Family Tax Benefit (FTB)
- JobSeeker Payment (JSP)
- Parenting Payment (PPS and PPP)
- Special Benefit (SpB)
- Youth Allowance (YAL and YAO)
Non-sample payments reviewed by the PAR program are:
- Commonwealth Rent Assistance (RA)
Payment accuracy
The Department of Social Services (DSS) uses PAR data to calculate payment accuracy results. DSS publishes the results in their annual report.
Administrative accuracy
The Department of Social Services (DSS) uses PAR data to calculate administrative accuracy. The measure of administrative accuracy is the percentage of surveys that identify no administrative errors affecting a customer’s payment.
Services Australia has an administrative accuracy target of 95%.
PAR results inform decision makers about possible improvements to policy and administration.
The Resources page has links to the Payment Accuracy Branch intranet page and contact details.
Contents
Preparing for Payment Accuracy Reviews (PAR) each trimester
Payment Accuracy Reviews (PAR) interviews and Intensive Desktop Reviews (IDRs)
Post interview verification and finalising Payment Accuracy Reviews (PAR)
The Quality Process for Payment Accuracy Reviews (PAR)
Customer contacts about a Payment Accuracy Review (PAR)