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Unearned Income Intervention (UII) 110-13020000



This document outlines information about interventions undertaken by the Payment Assurance Operations (PAO) Division to address the risk of overpayments to customers related to income (from means other than personal exertion) or assets owned by customers, partners or relevant family members.

UII triggers

Unearned Income Interventions (UII) are triggered from a number of sources, including:

  • internal data matching and profiling of data held by Centrelink
  • external data matching with third parties, such as:
    • Australian Taxation Office (ATO)
    • Australian Securities Investment Commission (ASIC)
    • State Government land title offices
    • Commonwealth Superannuation Corporation
    • Department of Employment and Workplace Relations (DEWR)
  • information received from the public via the Centrelink reporting fraud online form or the Australian Government Services Fraud Tip-off Line

Objectives

The main objectives are to:

  • Identify customers and/or their partners who may be receiving or may have received incorrect payments
  • Verify the accuracy of details declared to Centrelink
  • Educate customers to encourage voluntary compliance. This includes:
    • creating early, effective and high quality engagements with customers to ensure payment correctness
    • explaining how and when to advise of changes in circumstances
    • the voluntary surrender of payments to which people may not be entitled
    • the voluntary disclosure of changes in circumstances which affect rates of payment
  • Improve the integrity of Centrelink records

Outcomes of interventions

If an incorrect payment is identified, action may be taken to cancel, suspend or vary a customer's payment and to recover any overpayment. As a result of conducting unearned income and asset interventions, the outcome can be to:

  • stop payments to those people who are no longer qualified
  • reduce or increase payments to the correct rate
  • raise a debt for any past payments that were received when not entitled
  • provide help to people who may be entitled to another type of allowance/pension/payment

Unearned Income Interventions (UII)

UII are triggered by information received from:

  • ATO
  • Australian Securities Investment Commission (ASIC)
  • Commonwealth Superannuation Corporation
  • State Government land title offices
  • the public, and
  • internal data matching and profiling

These interventions are designed to assess income and assets from:

  • trusts
  • companies
  • investment properties
  • foreign funds
  • Commonwealth superannuation
  • land titles
  • public advice, and
  • other assets

Annual Investment Income Report (AIIR)

AIIR are triggered by information received from the Australian Taxation Office (ATO).

The aim of these interventions is to assess income from investments.

This is to make sure that the customer and/or partner is receiving and/or has received the correct rate of payment and to raise overpayments if necessary.

Family Day Care (FDC)

FDC are triggered by information received from the Department of Education for selections up to and including the 2018-19 financial year and the Child Care Subsidy System (CCSS) for selections from 2019-20 financial year onwards.

The aim of these interventions is to assess income from customers who are FDC Educators.

This is to make sure that they and/or their partner are receiving and/or has received the correct rate of payment and to raise overpayments if necessary.

Self-employment

Self-employment interventions are triggered by suspected fraud and corruption information received from members of the public and staff.

The aim of these interventions is to assess income from customers determined to be self-employed.

This is to make sure that they and/or their partner are receiving and/or has received the correct rate of payment and to raise overpayments if necessary.

Automation of Income Streams (AoIS)

AoIS interventions are triggered by the mandatory requirement for all income stream product providers to supply information electronically to complete interventions for customers with the following income stream product types:

  • account-based income streams
  • market-linked income streams
  • defined benefit income streams
  • life-time expectancy income streams

The aim of these interventions is to assess the customer’s income stream data.

This is to make sure that they and/or their partner are receiving and/or has received the correct rate of payment and to raise overpayments if necessary.

Data matching

All data matching is conducted in accordance with the Guidelines on Data Matching in Australian Government Administration issued by the Office of the Australian Information Commissioner.

See the References page for the relevant links.

Contents

Initiation and customer contact for Unearned Income Interventions (UII)

Requesting verification for Unearned Income Interventions (UII)

Assessing and finalising Unearned Income Interventions (UII)

Coding the Contact screen in the Integrated Review System (IRS)

Adding a Manual Partner Intervention

Recovery Fee Workload Management for Compliance Interventions

Initiation and customer contact for Automation of Income Stream (AoIS) interventions

Assessing and finalising Automation of Income Stream (AoIS) interventions

Initiation and customer contact for Self-employment Income interventions

Assessing and finalising Self-employment Income interventions

Initiation and customer contact for Family Day Care (FDC) interventions

Assessing and finalising Family Day Care (FDC) interventions

Referral for Anomalies and Mismatches for Compliance Interventions

Information for Service Delivery and Smart Centres about Compliance Intervention Processes