Viewing and updating Interest Charge (IC) via Financial Customer Care in Customer First 107-02030030

The Debt List screen is located under Financial Customer Care in Workspace. It includes:

• current and past debt details
• debts located in the Debt Management and Information System (DMIS), and
• debts migrated to the Public Sector Collections and Disbursement System (PSCD)

Selecting the Interest Total hyperlink shows:

• IC details
• an option to view interest history, and
• customer requests to update interest

The information shown is:

• Debt Id
• Benefit Type
• Debt Total
• Interest Total
• Outstanding Amount
• Debt Status

If a customer requests the current amount of interest they are required to pay, see the Process page.

For debts migrated to PSCD, under Migrated Debts, select the Debt Status listed to view the Customer Documents screen. The information displayed will be for the selected debt.

Exclusions to an IC may apply to:

• some debtors, and
• some charges

See Interest Charge (IC) for Centrelink debtors no longer receiving payments.

Due to system limitations, IC exclusions may not apply correctly for customers who backdate their address in an area or postcode impacted by multiple disaster events. See Debt raising and recovery for customers in locations affected by disaster events.

Creating a manual exclusion removes IC for the period coded. To backdate an IC exclusion period, see the Process page.

All users have access to the Debt List screen to view current and past debts.

Note: all users with the role Customer Service Officer have access to view and code the Exclusion screen.