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Inter-environment transfer of debts 107-02050020

This document outlines when a customer notifies a change of address and an inter-environment transfer of a debt is required.

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Inter-environment transfer of debt

Transferring the debt

Inter-environment transfer of debt

Table 1

Step	Action
1	Transfer of address to the new environment + Read more ... Do not transfer a record to a new environment unless the customer has confirmed the new address. Has the customer's home address changed to a new environment? Yes, go to Step 3 No, go to Step 2
2	Is the change permanent? + Read more ... Do not transfer records to another environment for postal or temporary addresses. When temporarily away from their home address (in prison or studying) their record should remain in the environment of their home address. Record the details on a DOC. Procedure ends here.
3	Check the Inter-Environment Change of Address Log Information (ITLG) screen + Read more ... Is the record scheduled for an inter-environment transfer? Yes, go to Step 4 No, go to Step 5
4	Record has been scheduled for longer than one day + Read more ... Check the Edit List (ITED) screen to confirm that all edits have been cleared If all edits appear to have cleared, access MySupport Complete or finalise all activities in the losing and gaining environment before starting an inter-environment transfer
5	Check transfer + Read more ... Ensure the customer's record is displaying in the environment that it is transferring to.
6	Update your User Profile (UP) in the gaining environment + Read more ... The system requires the user to be updated to an office code in the gaining environment. Update your user profile: Code UP in Nxt field

Transferring the debt

Table 2

Step	Action
1	Begin transfer + Read more ... To start the transfer: code ITST in the Nxt: field press [Enter]
2	Start Inter-Environment Transfer (ITST) screen will display + Read more ... Complete the following fields: Transfer CRN Losing Environment and Keyword Press [Enter] Update all the Benefit Region (Bft Region) fields with correct gaining office codes and press [Enter] twice The Document List (DL) screen will display. Press [Enter] Update Address Details (AD) screen if necessary and press [Enter] The Payment Destination Summary (PAS) screen will display. Update if necessary and press [Enter] Code 'Y' in the Are updates in losing environment complete? field Press [Enter]
3	Edit List (ITED) screen for the losing environment will display + Read more ... The Edit List (ITED) screen for the losing environment will display. Press [Enter] If there is a code in the MsgNum field beginning with E, the transfer will schedule but will not complete. Code 'S' in the MsgNum field for an explanation.
4	Edit List (ITED) screen for the gaining environment will display + Read more ... Code 'Y' in the Schedule Transfer field Press [Enter] If there is a code in the MsgNum field beginning with E, the transfer will schedule but will not complete. Code 'S' in the MsgNum field for an explanation.
5	Transfer Main Menu (ITMM) screen will display + Read more ... The ITMM screen will display. Press [Enter] The transfer is now scheduled. If the User Profile (UP) screen was changed at Step 6 in Table 1, update the profile to the correct region.