List of DMIS debt reason types - index
Table 1
Type | Description |
| Manual A - K | Advance/Loan, Assurance of Support, Compensation, Dependants/Childcare, Income, Income Management. |
| Manual L - Z | Miscellaneous, Obligation, Prosecution and Court, Qualification, Studies/Apprentice, Victims of Terrorism. |
| Automatic | Automatic debt reason codes Note: staff cannot manually input reason codes displaying as ‘Auto Only’. |
| Obsolete/End Dated codes A - Z | AMT, ASP, AST, BBI, BFI, BIS, BON, BTR, CAC, CAF, CAJ, CDE, CDP, CNE, CPR, CPS, CSC, CSE, CSR, CTD, DRA, EPM, FAA, FAC, FPI, FPN, FRD, FSD, FTR, GAF, IDB, IIU, IMR, INF, IOL, LBE, LOG, MIR, MRR, MSS, NCP, NEG, NES, NGC, NGJ, NSD, OAR, OPA, OSS, OTH, OWD, PAR, PLS, PSF, RJC, RTF, RTI, SCA, SFH, SIN, SNI, TAD, TFR, TOT, TRS, UAS, UNS, USC, WFD, WKL |
A to K manual debt reason types and the codes used to explain why the debt occurred
Table 2
Item | Description |
1 | Advance/Loan ADV - Advance payment ARU - Advance repayment period unreasonable CRP - Crisis Payment SEA - Special Employment SFH - Severe Financial Hardship URG - Urgent Payment |
2 | Assurance of Support ASO - Assurance of Support Recovery (old) |
3 | Compensation CMA - Charge income CMB - Failed to comply with compensation preliminary notice CMC - Charge customer CMM - Charge insurer CMP - Compensation partner income |
4 | Dependants/Childcare BBR - Second or subsequent child rate assessment (BBY) DCS - Dependant children/students LOC - Loss of care NFC - No longer FTB child SPR - Shared care percentage reduction SSC - Second or subsequent child rate assessment (NBS) |
5 | Income AIR - ATO Income Reconciliation - Farm Household Allowance CFP - Comparable foreign payment recovery ECM - Earnings Digital Intervention (combined) ESM - Earnings Digital Intervention (self) FPE - Income: Incorrect estimate IDP - Income: Dad and Partner Pay IEP - Partner’s employment income reported/coded incorrectly, including $0 reported to stimulate payment IES - Employment income was not reported/coded for the entitlement period (self) IMC - Income Stream Auto Update Combined Manual IMO - Income Stream - partner. To manually key this code when using Debt Scripts in Customer Record, go to the Modify/Assess Debt (OPMA) screen > Reason field > select debt reason No Suitable Choice IMS - Income Stream - self. To manually key this code when using Debt Scripts in Customer Record, go to the Modify/Assess Debt (OPMA) screen > Reason field > select debt reason No Suitable Choice INP - Income from Investments (partner) INV - Income from Investments (self) IPL - Income: Parental Leave Pay IPM - Partner incorrect earnings - manual IPN - Partner employment income was not reported/coded for the entitlement period ISI - Employment income reported/coded incorrectly, including $0 reported to stimulate payment (self) ISM - Own incorrect earnings - manual OIS - Non earnings or investment - self OIP - Non earnings or investment - partner OMR - Third party maintenance re-reconciliation OMT - Third party maintenance reconciliation OSP - Income from overseas pension PAI - Income: Parental income RIC - Review of income and circumstances (FHA) RCN - Reconciliation debt (FHA) UCE - Undeclared cash earnings - self UCP - Undeclared cash earnings - partner YMR - Maintenance re-reconciliation YMT - Maintenance reconciliation |
6 | Income Management IAP - Incorrect Amount Paid IFO - Income Management funds fraudulently obtained IIO - Incorrect Organisation Paid IIU - Incorrect use of Income Management funds IME - Income Management error in payment IUR - Income Management Refund |
L to Z manual debt reason types and the codes used to explain why the debt occurred
Table 3
Item | Description |
1 | Miscellaneous ARR - Non system arrears BSM - Update of Business Details Manual (Self) CLA - Claim for usage when child is not in care DUP - Duplicate payment ETR - False or misleading statement FAE - Not entitled to Fares Allowance FRU - Fraud FSM - Update of Financial Investments Manual (self) INR - Incorrect rate IRH - Failed - incorrect rate - rent - home NZL - New Zealand debt (for recovery only) NPS - Not entitled to the Pension Supplement (DMIS payment code PSL) ODR - Other Government/Agency Debts PRE - Prepayment/ holiday processing RAA - Not remote resident RAE - Rent incorrectly declared/ coded REM - Rent Evaluation Manual RFO - Incorrect bank account - third party RRM - Rent Review Manual SDT - Special Disability Trust non-compliance SSP - Not entitled to Seniors Supplement SYS - System error TFR - Fraud (TILA) TOT - Other (TILA) |
2 | Obligation AFW - Failed obligation - work availability DPF - DSP Participation Failure ONL - Failed - form not lodged |
3 | Prosecution and Court CLC - Civil Appeal/Court Costs CLF - Civil Appeal/Court Fees COS - Civil Appeal/Legal Costs Awarded CRF - Fines (Criminal Court Action) PCC - Prosecution Court costs PCF - Prosecution Court fees PJI - Prosecution Judgement Interest |
4 | Qualification ACT - Change in Activity Test API - Admitted to prison or other institution APW - Not entitled to Approved Program of Work Supplement ASS - Assets over limit BEA - Not entitled to PBV/LVP due to earnings BNQ - Not entitled to PBV/LBP - No Primary Qualification BNR - Birth not registered (NBS) BRV - Offset PBV against LBP CFS - Commenced full time study CNP - Employee not entitled to payment (PPL) DVA - Receipt of Department of Veterans' Affairs (DVA) payment DVC - DVA clearance EEP - Studies - Educational Entry Payment (EdEP) FAS - Activity Supplement (FHA) FDM - False/Multiple identity FET - FTB child ceased meeting educational/training requirements FFO - Failed Farm Household Obligations (FHA) FPF - Serious Participation Failure (FHA) IPE - Income precludes entitlement (SBP) LLN - Not entitled - Language, Literacy and Numeracy Supplement (LLNS) LOZ - Not in Australia MRP - False statement/Misrepresentation MAO - Not qualified for Mobility Allowance MST - Relationship status N13 - Not in care for 13 continuous weeks NCS - Not entitled to Carer Supplement NDF - Not entitled to Drought Force Supplement NDS - In receipt of NDIS package of support NEP - Not eligible for payment NFE - Notification failure - employer (PPL) NLF - ATO Non Lodger Debt (FHA) NNA - Not qualified as an Australian apprentice NPC - Not providing care PAD - Payment made after death PNF - Payment not forwarded (PPL) PPN - Paid Parental Leave paid for child (NBS) PSC - Paid Parental Leave paid for stillborn child (NBS) QFE - Full time employment QMD - Not medically qualified QNR - Non resident SRA - Second or subsequent stillborn rate assessment (SBP) |
5 | Studies/Apprentice AUN - Insufficient workload (Unsatisfactory attendance or workload) DIS - Discontinued study ESP - Studies: Eligibility period/study change FCS - Studies: Failure to start studies/course LAH - DEST LAFHA multiple entitlement exclusion NAS - ABSTUDY Secondary Fares Allowance Penalty NAT - ABSTUDY Tertiary Fares Allowance Penalty NSC - Not entitled to scholarship NSM - No longer undertaking full time study (manual SLD) UAI - Studies: Not enrolled at institution UCI - Studies: Unapproved course of institution |
6 | Victims of Terrorism DDR - Did not die as result of terrorist act (AVTOP) IDR - Injury not direct result of terrorist act (AVTOP) ITA - Involved with the terrorist act (AVTOP) NCF - Not close family member (AVTOP) NLA - Not in location of terrorist act (AVTOP) |
Automatic debt reason codes
Table 4
Type | Description |
Auto Only/Automatic | ASB - AoS bank guarantee recovery ASN - Assurance of Support (AoS) recovery BSA - Update of Business Details (self) CNL - Income Tax Return not lodged CRC - Financial year assessment ECA - Earnings Digital Intervention (combined) EPA - Earnings Digital Intervention (partner) ESA - Earnings Digital Intervention (self) FRA - Australian Taxation Office (ATO) reconciliation FRC - Families Reconciliation FRR - Families Re-Reconciliation FSA - Update of Financial Investments (self) IAC - Income Stream Auto Update Combined Auto IAO - Income Stream Auto Update Partner Auto IAS - Income Stream Auto Update Self Auto ICA - Income: Combined Assessment (Cust/Ptnr) IEA - Income earnings automatic IPA - Income: Incorrect Earnings (ptnr) ISA - Income: Income Earnings (self) ISC - Income Stream Rev Compliance Combined (Auto Only) ISP - Income Stream Rev Compliance Partner (Auto Only) ISS - Income Stream Rev Compliance Self (Auto Only) ITD - Internal transfer adjustment ITR - Internal transfer NFS - No longer undertaking full time study (Auto SLD) NLD - Families Non Lodger NLG - FHA Non-Lodger NSR - Not entitled to Start Up Loan - From ATO NSU - Not entitled to Start Up Loan - DHS REA - Rent Evaluation Auto RRA - Rent Review Auto SNE - Schoolkids Bonus not eligible for payment SNL - Schoolkids Bonus non-lodger debt |
Obsolete/end dated debt reason codes
Table 5
Note: the alternative debt code is a guide only, staff must investigate before using. To use an end dated debt reason, the debt period end date must be before the end date listed below.
Debt reason code | Description | Date ended | Alternative debt code |
AMT | Family Actual Means Test (FAMT) (ceased 01/01/2016) | 01/01/2017 | PAI or NEP |
ASP | Assurance of Support - manual (new) | 30/06/2021 | ASO |
AST | Administrative Appeals Tribunal (AAT) stay order | Obsolete | -- |
BBI | Not Entitled to PBV/LBP Due to Business Income | 31/12/2022 | BEA |
BFI | Not Entitled PBV/LBP Due to Financial Investments | 31/12/2022 | BEA |
BIS | Not Entitled PBV/LBP Due to Income Stream Income | 31/12/2022 | BEA |
BON | Bonus Payment: Fraud or Misrepresentation | 13/09/2024 | -- |
BTR | Not Entitled to PBV/LBP Due to Benefit Transfer | 31/12/2022 | BNQ |
CAC | Civil Action Court Costs (ceased 2013) | 01/04/2025 | -- |
CAF | Civil Action Court Fees (ceased 2013) | 01/04/2025 | -- |
CAJ | Civil Action Judgement Interest (ceased 2013) | 01/04/2025 | -- |
CDE | Not entitled to CDEP Supplement (ceased 30/06/2015) | 13/09/2024 | -- |
CDP | Receipt of CDEP Payment (ceased 30/06/2015) | 13/09/2024 | -- |
CNE | Carer not eligible for payment | 06/12/2025 | -- |
CPR | Compensation recovery | Obsolete | -- |
CPS | Not entitled to CDEP Participant Supplement (ceased 30/06/2015) | 13/09/2024 | -- |
CSC | Community Settlement Services Scheme (CSS) original and replacement cheque | Obsolete | -- |
CSE | CSS (Community Settlement Service Scheme) payee | Obsolete | -- |
CSR | CSS (Community Settlement Service Scheme) payer | Obsolete | -- |
CTD | CentrePay third party debt | 01/11/2024 | IIO |
DRA | Not entitled to duplicate payment of RA | 30/06/2001 | DUP |
EPM | Earnings Digital Intervention (partner) | 06/12/2025 | -- |
FAA | Income: taxable income amended by ATO | 01/01/2025 | -- |
FAC | Failure to attend training course (Department of Education, Training and Youth Affairs (DETYA)) | Obsolete | -- |
FPI | Failed to Provide Information | 13/09/2024 | ONL |
FPN | Income: failed to notify taxable income | 01/07/2000 | -- |
FRD | Fraudulent cheque negotiation | 13/09/2024 | -- |
FSD | Studies: Financial Supplement Loan (FSL) debt (ceased 31/12/2003 | 01/01/2006 | -- |
FTR | Failed obligation: Tax Return not lodged | 01/01/2025 | -- |
GAF | Green Army Training Allowance notification failure | 01/07/2018 | -- |
IDB | Incorrect date of birth | 06/09/2025 | NEP |
IIU | Incorrect Use of Inc Mgt Funds | 13/09/2024 | -- |
IMR | IM Replacement Payment | 13/09/2024 | -- |
INF | Internal fraud | 06/09/2025 | -- |
IOL | Student income over limit (ceased 2014) | 01/07/2015 | -- |
LBE | Low Business Income | 01/07/2015 | RCN |
LOG | Loss of entitlement after grant | Obsolete | -- |
MIR | AIC Maintenance Reconciliation (ceased 31/12/2018) | 12/09/2024 | -- |
MRR | AIC Maintenance Re-reconciliation (ceased 31/12/2018) | 12/09/2024 | -- |
MSS | Same-sex Relationship status | Obsolete | -- |
NCP | Not Entitled to Carer Payment | 06/12/2025 | -- |
NEG | No entitlement at grant | Obsolete | -- |
NES | No longer eligible for Sickness Allowance (ceased 20/03/2020) | 01/04/2025 | -- |
NGC | Not entitled to Green Corps Supplement (ceased 2015) | 04/10/2024 | -- |
NGJ | Not entitled to NGJC Supplement | 13/07/2012 | -- |
NSD | Start Up Loan to be repaid at DHS | Obsolete | -- |
OAR | Negotiation of original and replacement | Obsolete | -- |
OPA | Agreement arrears | Obsolete | -- |
OSS | Other Centrelink (valid prior to 01/10/1997) | Obsolete | -- |
OTH | Other waived | Obsolete | -- |
OWD | Failed obligation: Work for the Dole | 13/09/2024 | APW |
PAR | Studies: Payee debt | 01/01/2000 | -- |
PLS | Advance: Pensions Loans Scheme | 01/07/2022 | -- |
PSF | Participation Serious Failure | 13/09/2024 | -- |
RJC | Not entitled to the RJCP Supplement (ceased 01/07/2015) | 13/09/2024 | -- |
RTF | Returned to Farming (ceased 2012) | 01/10/2020 | -- |
RTI | Return to Irrigated Farming (ceased 2012) | 01/10/2020 | -- |
SCA | Not entitled to Senior Concession Allowance (ceased 2015) | 31/10/2024 | -- |
SFH | Advance: Severe Financial Hardship | 30/10/2024 | ADV |
SIN | ATI is greater than $100,000 (ceased 30/12/2016) | 01/07/2017 | -- |
SNI | Security Notice Issued | 13/09/2024 | -- |
TAD | Not entitled to Telephone Allowance (CSHC Only) (ceased 20/09/2009) | 20/09/2024 | -- |
TFR | TILA - Fraud | 13/09/2024 | -- |
TOT | TILA - Other | 13/09/2024 | -- |
TRS | Not entitled to Training Supplement | 01/10/2012 | -- |
UAS | Not entitled to Utilities Allowance | 01/07/2001 | -- |
UNS | Unknown at STARS conversion | Obsolete | -- |
USC | Child Care: incorrect usage claim | 31/12/2024 | -- |
WFD | Not entitled to Work for the Dole Supplement | 13/09/2024 | APW |
WKL | Weekly Payments | 06/09/2025 | -- |
List of Debt Assist debt reason types in Process Direct
Table 6: this table provides both manual and auto codes used to explain why the debt occurred.
Term | Code / Description |
Accommodation | RAE - Rent incorrectly declared/coded DRA - Not entitled to duplicate payment of RA RRM - Rent Review Manual REM - Rent Evaluation Manual |
Advance | ADV - Advance Payment ARU - Advance Repayment Period Unreasonable SEA - Special Employment Advance (SEA) SFH - Advance: Severe Financial Hardship PLS - Advance: Pensions Loans Scheme URG - Urgent Payment CRP - Advance: Crisis Payment |
Assets Over Limit | ASS - Assets over limit |
Aust Victim of Terrorism | DDR - Did not Die as Result of Terrorist Act IDR - Injury not Direct Result of Terrorist Act ITA - Involved with the Terrorist Act NCF - Not Close Family Member NLA - Not in Location of Terrorist Act |
Auto Only/Automatic | ASB - Assurance of Support Bond Recovery (auto) ASN - Assurance of Support debt (automatic) BSA - Update of Business Details (self) CNL - Income Tax Return not lodged CRC - Financial year assessment ECA - Employment income wrongly coded or declared EPA - Partner’s income wrongly declared/coded ESA - Employment income incorrectly coded/declared FRA - ATO re-reconciliation FRC - FAO reconciliation FRR - FAO re-reconciliation FSA - Update of Financial Investments (self) IAC - Income Stream Auto Update Combined Auto IAO - Income Stream Auto Update Partner Auto IAS - Income Stream Auto Update Self Auto ICA - Employment income coded or declared incorrectly IEA - Employment Income incorrectly coded or declared IPA - Partner’s income incorrectly declared/coded ISA - Employment Income incorrectly declared or coded ISC - Income Stream Rev Compliance Combined (Auto only) ISP - Income Stream Rev Compliance Partner (Auto only) ISS - Income Stream Rev Compliance Self (Auto only) ITD - Internal transfer adjustment (auto) ITR - Internal transfer (automatic) NFS - No longer undertaking full time study (Auto SLD) NLD - Non-Lodger Debt NLG - Non-Lodger NSR - Not entitled to Start Up Loan - From ATO NSU - Not entitled to Start Up Loan - DHS ODR - Other dept/agency debt (for recovery only) REA - Rent Evaluation Auto RRA - Rent Review Auto SIN - ATI is greater than $100,000 SNE - Schoolkids Bonus - Not Eligible for Payment (auto) SNL - Schoolkids Bonus Non-Lodger Debt |
Compensation | CMA - Compensation - Income CMB - Failed to comply with Comp Preliminary Notice CMC - Compensation charge (Customer) CMM - Compensation charge (Compensation Payer) CMP - Compensation - Partner Income |
Dependent Children | BBR - Second or Subsequent Child Rate Assessment DCS - Dependent children/students FET - FTB child ceased to meet educ/trng requirements LOC - Loss of care NFC - No longer FTB child SPR - Shared care percentage reduction SRA - Second of subsequent stillborn rate assessment SSC - Second of subsequent child rate assessment |
Farm | RCN - Reconciliation Debt LBE - Low Business Income (End dated 01/07/2015) RIC - Review of Income and Circumstances FAA - Income: taxable income amended by ATO FPE - Income: incorrect estimate FPM - Income: failed to notify taxable income FFO - Failed Farm Household Obligation FAS - FHA - Activity Supplement FPF - FHA - Serious Participation Failure AIR - ATO Income reconciliation NLF - ATO Non-Lodger debt RTF - Returned to Farming RTI - Return to Irrigated Farming |
Fraud | BON - Bonus Payment: Fraud or Misrepresentation CLA - Claim for usage when child is not in care ETR - False or Misleading Statement FDM - False/multiple identity FRD - Fraudulent cheque negotiation IFO - Inc Mgt Funds Fraudulently Obtained INF - Internal fraud MRP - False statement/misrepresentation |
Income - Business | BSM - Update of Business Details Manual (self) |
Income - Employment | IES - Your Employment Income was not declared or coded UCE - Cash employment income not declared IEP – Partner's employment income wrongly coded/declared UCP – Partner's cash employment income not declared ISI - Employment income declared or coded incorrectly ISM - Employment income wrongly coded/declared IPM – Partner's income incorrectly coded/declared IPN – Partner's Employment Income not declared/coded ECM - Earnings Digital Intervention (combined) ESM - Earnings Digital Intervention (self) EPM – Partner's income wrongly declared/coded |
Income - Investments | IMC - Income Stream Auto Update Combined Manual IMO - Income Stream Auto Update Partner Manual IMS - Income Stream Auto Update Self Manual FSM - Update of Financial Investments Manual (self) INV - Income from investment (self) INP - Income from investment (partner) |
Income - Other | CFP - Comparable foreign payment OSP - Income from overseas pension IDP - Income: Dad and Partner Pay IPL - Income: Parental Leave Pay IOL - Student income over limit OIS - Your Income: not from employment or investment OIP - Partner income: not from employment or investment |
Income - Parent | AMT - Income: Families Actual Means Test PAI - Income: parental income |
Income Management | IAP - Incorrect Amount Paid IIO - Incorrect Organisation Paid IIU - Incorrect Use of Inc Mgt Funds IME - Income Management Error in Payment IMR - IM Replacement Payment IUR - Inc Mgt Refund |
Maintenance | MIR - AIC Maintenance Reconciliation MRR - AIC Maintenance Re-reconciliation OMR - Third Party Maintenance Re-reconciliation OMT - Third Party Maintenance Reconciliation YMR - Maintenance Re-reconciliation YMT - Maintenance Reconciliation |
Miscellaneous | ARR - Non-system arrears ASO - Assurance of Support recovery (old) ASP - Assurance of Support recovery (new) CDP - Receipt of CDEP Payment DUP - Duplicate payment INR - Incorrect rate NZL - New Zealand debt (for recovery only) PNF - Payment not forwarded PRE - Prepayment/holiday processing SDT - Special Disability Trust non-compliant WKL - Weekly Payments |
Obligation | AFW - Failed obligation: work availability DPF - DSP Participation Failure FTR - Failed obligation: Tax Return not lodged NFE - Notification failure - employer ONL - Failed obligation: form not lodged OWD - Failed obligation: Work for the Dole PSF - Participation Serious Failure |
Prosecution and Court | CAC - Civil Action Court Costs CAF - Civil Action Court Fees CAJ - Civil Action Judgement Interest CLC - Civil Appeal Court Costs CLF - Civil Appeal Court Fees COS - Civil Appeal Legal Costs Awarded PCC - Prosecution Court Costs PCF - Prosecution Court Fees PJI - Prosecution Judgement Interest CRF - Fines (Criminal Court Action) |
Qualification - Allowance | FAE - Not entitled to Fares Allowance GAF - Green Army Training Allowance notification failure MAO - Not qualified for Mobility Allowance NAS - Abstudy Secondary Fares Allowance penalty NAT - Abstudy Tertiary Fares Allowance penalty NDS - In receipt of NDIS package of support RAA - Not a remote resident SCA - Not entitled to Senior Concession Allowance TAD - Not entitled to Telephone Allowance (CSHC Only) TFR - TILA - Fraud TOT - TILA - Other UAS - Not entitled to Utilities Allowance |
Qualification- Bereavement | BBI - Not Entitled to PBV/LBP Due to Business Income BEA - Not entitled to bereavement payment due to income BFI - Not Entitled PBV/LBP Due to Financial Investments BIS - Not Entitled PBV/LBP Due to Income Stream Income BNQ - Not Entitled to PBV/LBP - No Primary Qualification BRV - Offset PBV against LBP BTR - Not Entitled to PBV/LBP Due to Benefit Transfer |
Qualification - Carer | CNE - Carer not eligible for payment NCP - Not entitled to Carer Payment NCS - Not entitled to Carer Supplement NPC - Not providing care |
Qualification - Change of Circumstances | ACT - Change in Activity Test CFS - Studies: commenced full-time study IRH - Incorrect rate (returned home) NES - No longer eligible for Sickness Allowance PAD - Payment made after death QFE - Full-time employment |
Qualification - Child | BNR - Birth not registered IDB - Incorrect date of birth IPE - Income precludes entitlement N13 - Not in care for 13 continuous weeks PPN - PPL paid for child PSC - PPL paid for stillborn child USC - Child Care: incorrect usage claim |
Qualification - Other | API - In prison or other institution DVA - Receipt of DVA payment DVC - DVA Clearance FPI - Failed to Provide Information LAH - DEST LAFHA multiple entitlement exclusion LOZ - Not in Australia NEP - Not eligible for payment NNA - Not qualified as an Australian Apprentice QMD - Not medically qualified QNR - Non-resident SNI - Security Notice Issued SYS - System error |
Qualification - Supplement | APW - Not Entitled to Approved Program of Work Suppl NDF - Not entitled to Drought Force Supplement NPS - Not entitled to Pension Supplement SSP - Not entitled to Seniors Supplement WFD - Not entitled to Work for the Dole Supplement CDE - Not entitled to CDEP Supplement CPS - Not entitled to CDEP Participation Supplement FSD - Studies: Financial Supplement debt NGC - Not entitled to Green Corps Supplement NGJ - Not entitled to NGJC Supplement RJC - Not entitled to RJCP Supplement TRS - Not entitled to Training Supplement |
Qualification - Third Party | CNP - Employee not entitled to this payment CTD - CentrePay third party debt RFO - Incorrect bank account (third party) |
Relationship Status | MST - Relationship status |
Studies | FCS - Studies: failure to start studies/course UAI - Studies: not enrolled at institution UCI - Studies: unapproved course or institution AUN - Insufficient workload DIS - Discontinued study NSM - No longer undertaking full tine study (Manual SLD) ESP - Studies: eligibility period/study change PAR - Studies: Payee debt NSC - Not entitled to scholarship LLN - Not entitled to language, Lit & Num Supplement EEP - Studies: Education Entry Payment NSD - Start Up Loan to be repaid at DHS |
Amalgamation of debts
As all payments are amalgamated down to benefit/qualifier level, there may be cases where 2 or more payment types are combined into one debt in DMIS. For example, Parenting Payment Single (PPS) or JobSeeker Payment (JSP), predominately when inter benefit transfer debts.
The DMIS benefit type will be the payment or allowance comprising the largest portion of the overpayment.
This does not apply for debts that:
- include Jobseeker Payment (JSP) and another payment type, and
- have a debt start date before 20 March 2020
In these cases, do not use JSP as the DMIS benefit type. The Component Amount (OPCA) screen stores each benefit type in the debt at the component level. This ensures that DMIS passes the correct details for each debt to ESSentials.
Do not separate these debts and raise them individually, except where:
- the system generates them separately, or
- there is a Schoolkids Bonus component. Raise this as a Schoolkids Bonus debt, not as a component of Family Tax Benefit (FTB)
When a combined debt is determined, tell the customer of all the payment types that have been overpaid for via the:
- free text within the account payable section of the script, or
- Account Payable (OPAOD) screen
Examples of debt amalgamation
Table 7
Example | Description |
1 | Debt benefit type JSP Customer has a debt comprised of $15 AUS basic and $120 JSP basic. |
2 | Debt benefit type AGE Customer has a debt comprised of $100 DSP basic and AGE Rent Assistance $110. |
3 | Debt benefit type DSP Customer has a debt comprised of JSP basic $10, DSP Rent Ass. $50 and DSP PhA $15. |
4 | Single component overpaid Customer has been overpaid a component by itself, for example, SCA $40. The benefit debt type is Seniors Concession Allowance. |
5 | Benefit type does not reflect the debt Change the debt on the Modify/Assess Debt (OPMA) screen. If unable to change the debt on the OPMA screen: - zero out the debt shell, and
- raise a new debt
Record all relevant details on the DOC of the new debt, for example, the AMR number and reason for zeroing the system generated debt. |
Legally payable arrears
In the example below, the arrears have been determined as legally payable. These arrears will be used to offset the overpayment amount.
Table 8: example ADEX debt offset calculations.
Date From | Period/Days | Old Fn Rate | New Fn Rate | Adjustment |
27 FEB 2021 | 1/14 | $253.69 | $0.00 | $253.69 DB |
13 MAR 2021 | 1/7 | $103.44 | $103.44 | |
20 MAR 2021 | 1/7 | $106.19 | $137.80 | $31.60 CR |
27 MAR 2021 | 1/5 | $68.85 | $97.43 | $28.57 CR |
1 APR 2021 | 1/9 | $167.39 | $175.37 | $7.97 CR |
Total | | $699.58 | $514.03 | $185.55 DB |
In this example, the information required for the manual Account Payable (Q417) letter, is the:
- overpayment period = 27 February 2021 to 12 March 2021
- overpayment amount = $253.69
- amount paid for the overpayment period = $253.69
- amount entitled for the overpayment period = $0
- legally payable arrears period = 20 March 2021 to 9 April 2021
- the legally payable arrears amount = $68.14
- recovery fee = $0.00
- outstanding (debt) amount = $185.55
Clean screen policy action
Table 9: this table describes the actions to take for different customer and debt scenarios under the clean screen policy.
Example | Description |
Compensation debts | Compensation Recovery staff must action all compensation related debts on the customer’s and/or partner’s record at the same time where: - all debts generated are as a result of the compensation assessment activity including debts generated for partners
- other undetermined debts on the record that cover the same period of time as the compensation debt(s)
Compensation Recovery staff do not need to complete a full clean screen action of all debts on a customer and/or partner record where not related to the compensation assessment (for example, unrelated debts or other activities). |
Multiple debts | Action all debts on the customer's (and partner's) record at the same time. Some quarantined debts or debts requiring specialist action may be out of scope. Seek APS5 Technical support. |
Customer and partner debts | Workload Manager (WLM) attempts to bundle the customer and partner's debt(s) and allocate the work items to the same person. Where this does not happen, the staff member allocated the debt(s) first must transfer any remaining debts from the partner record to their inbox for action. See Step 7 in Workload Management. |
Auto debts on hold | Action auto debts on hold because of the debt pause at the same time as raising other debts on the record. Check the accuracy of the debt, then ask the APS5 Technical Support Officer to un-hold or FND the debt. |
Quality On Line (QOL) checking | Submit all debts on both customer and partner records at the same time. Do not wait for one debt to be QOL checked before submitting the other debts. The QOL checker needs to look at the case holistically and release all debts at the same time. This also ensures all debt letters generate at the same time. A QOL checker may provide feedback where a debt officer: - does not complete all debts on the customer record at the same time
- does not amalgamate multiple debts on the customer record, where this would have been appropriate
However, assessment of each debt must be in accordance with national QOL principles. These principles do not support the return of an activity for correction (critical error determination) on the sole basis of other undetermined debt shells remaining on the record. QOL Checkers will assess the activity selected and release if correct. |
Exclusions | There may be times where exclusions from the clean screen policy apply to some debt types. For example, compensation or other debts actioned by specific business areas. Payment Assurance Operations Daily News will also have updates as required. If unsure, talk to an APS5 Technical Support Officer. |
System generated duplicate payment debt example
Note: this example is only for system generated duplicate payment debts and not for debts resulting from a customer receiving a duplicate arrears payment.
Scenario
Customer contacted Services Australia to advise they had not received their payment for the period 9 to 22 March 2022. The payment was reissued and subsequently delivered to the customer’s account on 25 March 2022, however the original payment was not returned by the financial institution. This resulted in the customer receiving 2 payments for the same entitlement period. The system generates an undetermined duplicate payment debt for the payment that was reissued to the customer.
The customer received a second (reissued) payment to replace the payment not initially received for the entitlement period 9 to 22 March 2022. The event that led to the duplicate payment and the start and end date of the debt, all occur on the same day of 25 March 2022, the date the duplicate payment was delivered to the customer.
Coding this scenario on the Modify/Assess Debt (OPMA) screen would show in these fields as:
- Date of Event (DOV): 25 March 2022 (date of the event that led to the debt)
- Start Date: 25 March 2022 (date of the first incorrect payment - as per ADEX activity details)
- End Date: 25 March 2022 (date of the last incorrect payment - as per ADEX activity details)
- Total Amount Received: Total of the amount the customer was originally paid for the period plus the duplicate payment amount
Incorrectly paid arrears duplicate payment debt example
Scenario
Customer contacted the agency on 10 March 2025 to notify of an increase to their income and assets from 9 March 2025. This was incorrectly coded from 9 February 2025, resulting in an undetermined loss of entitlement debt from 9 February 2025 to 5 March 2025.
A service officer is completing additional updates to the customer’s record and notices that the DOV for the increase to their income and assets is incorrect. The SO corrects the DOV to 9 March 2025 and arrears are generated for the period 9 February 2025 to 5 March 2025. Instead of the arrears being zeroed off, they are paid to the customer on 12 April 2025 resulting in a duplicate payment.
Coding this scenario on the Modify/Assess Debt (OPMA) screen would show in the following fields as:
- Date of Event (DOV): 12 April 2025 (date of the event that led to the debt)
- Start Date: 9 February 2025 (date of the first incorrect payment - as per ADEX activity details)
- End Date: 5 March 2025 (date of the last incorrect payment - as per ADEX activity details)
- Total Amount Received: Total of the amount the customer was originally paid for the period plus the duplicate payment amount
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