Manual Follow-ups (MFU) for Family Assistance reconciliation recovery 107-04110000

A MFU is created when a FTB re-reconciliation activity generates a change to an already calculated held debt amount. As an automatic advice is not issued, the MFU is a reminder that a manual account payable letter is required to be sent.

Customers must receive an account payable letter to advise of a debt. Where a MFU exists, letters are not automatically issued after re-reconciliation. When completing a family assistance re-reconciliation account payable letter including statement of recoverable amount (Q418), the following details must be included:

• the service reason FTB and/or CCF
• debt reason
• start and end dates
• amount paid and amount entitled
• less any repayments
• amount owing
• recovery information

This family assistance re-reconciliation account payable letter replaces all previous entitlement letters.

Include the Interest Charge warning in the Q418 on the account payable for:

• former Centrelink customers, no longer receiving Centrelink payments who:
  • are not in an acceptable payment arrangement, and
  • do not have any excludable circumstances

See Interest Charge (IC) for Centrelink debtors no longer receiving payments.