Tax File Number Declaration Form (TDF) Debtor matching reviews 107-05010090

If the script is not working, use this procedure to manually locate, action and finalise TDF Debtor matching reviews. To:

• locate and action reviews, go to Step 2
• action a review when a customer responds to an TDF debtor match letter (Q289), see Table 2 > Step 4
• finalise a review when:
  • recovery action has started, see Table 3 > Step 3
  • pursuing further recovery action or debt is not recoverable, see Table 3 > Step 3

Go to the:

• National Search (IRNS) screen, or
• Review Enquiry (IRRE) screen

Code the relevant fields. See Linking and searching for Service Updates and Reviews in the Integrated Review System (IRS).

The TDF Debtor matching review will have DBM in the Rev Rsn field. Other search criteria is determined by individual requirements, for example:

• work for a team
• work for an area
• started
• due

The Integrated Review System (IRS) is environment based. The IRRE screen only shows reviews in the searched environment for example K, S, R. Regular searches via IRNS are needed to locate and action all reviews.

Note: if a review has the wrong Area/Office Code, it can be updated on the Manage Reviews (IRMR) screen as long as the review status is not:

• SUB
• FIN
• COM, or
• CAN

See Updating a review in the IRS in Actioning a Service Update or Review in the Integrated Review System (IRS).

• to action REG/STA reviews, go to Step 3
• to action DUE reviews, see Table 2 > Step 2

Select a review by coding M next to the customer name > [Enter].

Note: if the Match Data - TDF (IRMD) screen is not automatically displayed, key IRMD in the Nxt field > [Enter].

Check the Match Data (for example full name, date of birth) IMRD screen. Ensure the details are the same as the customer name/s and date of birth details on the Customer Personal Detail Summary (CPDS) screen.

Note: if the customer has more than one actionable TDF Debtor matching review, only proceed with the latest match. Cancel previous reviews with the reason 'Recently Reviewed' (RRV). The latest match relates to the TDF Signed/Regd field on the IRMD screen and not necessarily the 'Match Load Date' field.

Is the match data for the correct customer?

• Yes, go to Step 5
• No, go to Step 8

Is the employer listed in the Match Data already recorded on the customer record? For example, listed on the Employment income summary (EANS) screen or noted in DOCs?

• Yes, go to Step 8
• No, go to Step 6

Note: only make contact with the employer after making the decision to implement a garnishee.

Is there an arrangement in place?

• Yes, go to Step 8
• No, go to Step 7

See Writing off Centrelink debts to determine if the debt is recoverable.

Is the debt status 'written off'?

• Yes, go to Step 8
• No, see Table 2 > Step 1

Cancel the TDF Debtor matching review with the appropriate reason:

• IAP (Information Already Provided), Employer information already on customer's file
• NVM (Not a valid match for customer) - Incorrect match
• RRV (Recently reviewed) - Recently reviewed or Debt written off
• RPR (Recovery action started before review) - Arrangement already in place

Prepare a DOC stating 'TDF match cancelled (reason for cancellation)'. Do not include Match Data in the DOC.

Pursue recovery of valid debts. Attempt to put a recovery arrangement in place even if the match is incorrect.

See Arranging cash repayments to recover debts.

Procedure ends here.