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Recovery from non-complying garnishee debtors 107-05090040

For staff undertaking debt recovery only

This document outlines recovery action for non-compliance with a garnishee order.

Recovery from non-compliant garnishee debtor

Step	Action
1	The Debt Recovery script must be used when actioning a debt Use the Debt Recovery script when actioning a debt. A garnishee notice is issued to either: a business or company/organisation name, or a business owner or partner (in a specific individual's name)
2	Check for a Centrelink file Does the business, company, owner or partner garnishee debtor have a Centrelink file? Yes, go to Step 4 No, go to Step 3
3	A record (CRN) must be created for the garnishee debtor See Search for existing and adding new records to the Income Security Integrated System (ISIS) for help. Note: organisational Customer Reference Numbers (CRN) can be created. See Searching for and indexing private trusts and companies.
4	Link the garnishee debtor's record as a co-debtor to the customer's record On the customer's file: go to the Debt List (OPDL) screen 'S'elect the relevant debt, and go to the Multiple Liability (OPML) screen complete these fields: Co-Debtor CRN (this is either the newly created CRN or the garnishee debtor existing CRN) Liability Comments (key brief details about why the co-debtor is being recorded) press [Enter] The mutual liability is restricted to the lesser of the: amount to be paid under the notice that they were able to pay, or debt balance when the notice was given
5	Pursue the garnishee debtor for their mutual liability Recovery from garnishee debtors can only be by garnishee, or legal action. For help, see: Civil procedures to recover Centrelink debts, and Garnishees Continue cost effective recovery from the customer. Mutual liability owed by the garnishee debtor does not remove liability from the customer.
6	Code manual reviews to monitor recovery of the garnishee debtor's mutual liability In Customer First, create a manual review on the Review Registration (RVR) screen and complete the fields as follows: Service Reason: DMN Review Reason: REV Due Date: 28 days from today's date Source: INT Date of Receipt: today's date Notes: 'Check for receipt of payment from garnishee debtor.' Keywords: RCVGARN Workgroup: leave blank Position: leave blank Transfer to Region: leave blank The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action.
7	Record all details on a DOC Record all details on a DOC.