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Recovery of Public Governance, Performance and Accountability Act 2013 (PGPA) overpayments 107-05090100

For Debt Staff only.

This document outlines the (PGPA) framework for dealing with and managing Commonwealth money and property.

Recovery of PGPA or FMA overpayments

Step	Action
1	Decide Authority of overpayment + Read more ... Check the General Information (OPGI) screen. Overpayments raised under the Public Governance, Performance and Accountability Act 2013 (PGPA) are to be recovered. The References page contains a link. Does the customer have an overpayment raised under the 'Authority' PGPA legislation? Yes, go to Step 2 No, procedure ends here
2	Check benefit type + Read more ... From the OPGI screen, is the 'Benefit type' of the overpayment Financial Case Management (FCM PYT)? Yes, go to Step 3 No, go to Step 6
3	Negotiate payment + Read more ... Will the customer pay the overpayment in full? Yes: code as per Arranging cash repayments to recover debts procedure ends here No, go to Step 4
4	Partial lump sum payment + Read more ... Will the customer pay a partial lump sum payment? Yes: code lump sum payment for recovering the balance go to Step 5 No, go to Step 5
5	Customer is receiving a Centrelink payment (other than Family Tax Benefit) + Read more ... Legislation allows Financial Case Management and Income Management overpayments (PGPA and FMA overpayments) to be recovered through deductions from the customer's social security payments under section 1228(3) of the Social Security Act. Does the customer currently receive Centrelink payment (excluding Family Tax Benefit payments)? Yes: code standard withholdings. If the customer is not satisfied with the amount. See Procedures for arranging withholdings to recover debts procedure ends here No, go to Step 8
6	Financial Case Management (FCM PTY) on the OPGI screen + Read more ... Is the customer currently in receipt of a Centrelink payment? Yes, discuss voluntary withholdings as per: Procedures for arranging withholdings to recover debts , or Arranging cash repayments to recover debts (for customers not satisfied with a withholding arrangement). Procedure ends here No, go to Step 7
7	Customer does not receive a Centrelink payment + Read more ... Discuss voluntary repayment options, for example: BPay withholdings periodic cash instalments Australia Post's POSTbillpay Does the customer agree to a repayment plan? Yes, code as per Arranging cash repayments to recover debts No, go to Step 8
8	Further action + Read more ... Refer the customer for Civil Recovery action if: the total outstanding debt(s) is more than $10,000, and the customer has capacity to repay their debt(s) If not, see Temporary write off of debts. The Resources page for a link to the Financial Delegations page to check delegation to write off a FMA overpayment.