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Recovery of Public Governance, Performance and Accountability Act 2013 (PGPA) overpayments 107-05090100

For Debt Staff.

This document outlines the PGPA framework for dealing with and managing Commonwealth money and property.

Recovery of PGPA or FMA overpayments

Step	Action
1	Decide Authority of overpayment Check the General Information (OPGI) screen. Overpayments raised under the Public Governance, Performance and Accountability Act 2013 (PGPA) are to be recovered. The References page contains a link. Does the customer have an overpayment raised under the 'Authority' PGPA legislation? Yes, go to Step 2 No, procedure ends here
2	Check benefit type From the OPGI screen, is the 'Benefit type' of the overpayment Financial Case Management (FCM PYT)? Yes, go to Step 6 No, go to Step 3
3	Negotiate payment Will the customer pay the overpayment in full? Yes: code as per Arranging cash repayments to recover debts procedure ends here No, go to Step 4
4	Partial lump sum payment Will the customer pay a partial lump sum payment? Yes: code lump sum payment for recovering the balance go to Step 5 No, go to Step 5
5	Customer is receiving a Centrelink payment (other than Family Tax Benefit) Legislation allows Financial Case Management and Income Management overpayments (PGPA and FMA overpayments) to be recovered through deductions from the customer's social security payments under section 1228(3) of the Social Security Act. Does the customer currently receive Centrelink payment (excluding Family Tax Benefit payments)? Yes: code standard withholdings. If the customer is not satisfied with the amount. See Procedures for arranging withholdings to recover debts procedure ends here No, go to Step 8
6	Financial Case Management (FCM PTY) on the OPGI screen Is the customer currently in receipt of a Centrelink payment? Yes, discuss voluntary withholdings as per: Procedures for arranging withholdings to recover debts, or Arranging cash repayments to recover debts (for customers not satisfied with a withholding arrangement). Procedure ends here No, go to Step 7
7	Customer does not receive a Centrelink payment Discuss voluntary repayment options, for example: BPAY® periodic cash instalments Australia Post Billpay Does the customer agree to a repayment plan? Yes, code as per Arranging cash repayments to recover debts No, go to Step 8
8	Further action Refer the customer for Civil Recovery action if: the total outstanding debt(s) is more than $10,000, and the customer has capacity to repay their debt(s) If not, see Temporary write off of debts. The Resources page for a link to the Financial Delegations page to check delegation to write off a FMA overpayment.