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Processing Manual Follow-up (MFU) tax activities for debt processing 107-19061247

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For Debt Staff only.

This document outlines how the debt staff triage Manual Follow-up (MFU) tax activities. The MFU generates because of a negative amount on the payment summary.

Action MFU tax activities

The MFU tax activity:

  • flags that the payment summary is prevented from being issued
  • must be actioned to:
    • correct the negative amount, and
    • issue a payment summary to the customer

MFU tax activities are allocated primarily to Debt Staff for assessment and corrective action. See General information on Manual Follow-up (MFU) tax activities.

Not all MFU tax activities are the responsibility of Payment Assurance Operations (PAO).

PAO Debt Staff will:

  • investigate errors
  • correct the debt component amounts in the customer's record
  • determine when an MFU tax activity needs to be reassigned to a non-PAO team for corrective action
  • send a TAXMFU Referral Fast Note with action required

MFU tax activities that do not require access to specialist 'Change' functionality on the TXGS screen will be reallocated.

General information on Manual Follow-up (MFU) tax activities

Using ADEX to explain a system generated debt