Initial contact for an early claim for family assistance and Parental Leave Pay (PPL) 007-01010020
Expand allThis is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.
If you have concerns about a child's safety, follow the risk and referral process.
Services Australia website
Customers can access information and the online estimator at Payments for families.
Centrelink online accounts. For help with:
- information or questions in the online claim, customers can call Services Australia
- technical difficulties only, customers can contact online or call the Help and feedback for customers with self service