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Rejecting a family assistance claim 007-07030150

Scenarios and suggested text for manual Q999 letters

This table contains suggested manual Q999 letter text to use for Family Tax Benefit (FTB) rejection reasons if an automatic letter has not been sent. Include the appeal rights and relevant Act reference.

Scenario	Suggested text
1	FTB rejects - Income too high + Read more ... 'Your claim for Family Tax Benefit for the XXXX/XXXX financial year has been rejected, as your family income is too high. You should check your entitlement with us at the end of the income year when your family’s actual income is known’. include relevant Act Reference, and review and appeal rights
2	FTB rejects - Child not in care + Read more ... 'We cannot pay you Family Tax Benefit for {child's name} because they are not considered to be in your care.'
3	FTB rejects - Estimated income not accepted + Read more ... 'We cannot pay you Family Tax Benefit because we are not satisfied that your estimated family income is reasonable.'