Return to sender (RTS) mail for Incentive Programs 012-10010130

Reason

Response

GP has an outstanding GP ACAI payment and needs to add/update their banking details.

Note: IP011 must be attached to the email.

Security marking: OFFICIAL Sensitive

Subject line: Thank you for your enquiry

This message is from Services Australia

Hello

Thank you for your enquiry about the Practice Incentives Program (PIP) Aged Care Access Incentive (ACAI).

The PIP ACAI ended on 31 July 2024. Our records indicate that you may have an outstanding PIP ACAI payment.

What you need to do

To receive payments, you need to update your banking details by 30 April 2025, or any outstanding payments will be forfeited.

You can update your bank details through Health Professional Online Services (HPOS). In the main menu select My details | My personal details | My banking details and then Add next to SIPACAI in the list of programs.

If you cannot do this through HPOS, you can submit the attached PIP ACAI payment banking details form (IP011). Information on how to return it is on the form. If you submit the IP011 for manual processing, we will call you to confirm your request.

If you have any questions, call us on 1800 222 032.

There may be risks with sending personal information through unsecured networks or email channels. We recommend that you use the secure HPOS mail centre.