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Return to sender (RTS) mail for Incentive Programs 012-10010130

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GP ACAI correspondence timetable

Table 1: contact attempts for GPs with outstanding GP ACAI payments as of August 2024. Program Management (Payments Team) attempted to contact all GPs with ACAI payments held due to no, or incorrect banking details.

Communication month

Communication type

August/September 2024

Letters were sent to the Medicare Provider Directory System (PDS) preferred mailing address for the GP. The letters advised:

  • there were outstanding ACAI payments
  • the GP needed to update or provide their banking details
  • instructions on using HPOS to update SIPACAI bank details
  • a GP ACAI Banking details form (IP011) was enclosed
  • GPs had until 30 April 2025 to update their bank details

November/December 2024

Email correspondence to GPs with outstanding payments after the November 2024 re-run of the August 2024 ACAI payment.

Emails were sent to the GP’s PDS email address and contained the same information as the August 2024 letters.

February/March 2025

Payments team attempted to call GPs with outstanding payments after the February 2025 re-rerun of the August 2024 ACAI payment.

Emails were sent where phone contact was not successful.

GPs were advised they must update their banking details by 30 April 2025, or the held payments would be forfeited.

Forms

Practice Incentives Change of practice details (IP005)

Practice Incentives Practice closure or withdrawal (IP007)

Practice Incentives Change of practice ownership (IP010)