Amend Location Specific Practice Number (LSPN) register for Medicare 012-41040040

Review the HW061 form to make sure Questions 1-4 and any other relevant sections of the form are complete. The form must be signed by a current authorised representative or the proprietor:

• Make sure the correct declaration has been signed or that the acknowledgement of the Declaration has been ticked if received via HPOS
• If the HW061 form requests an amendment (but not indicated they want to renew) and is received while the Renew LSPN button is active (usually 3 months before and 3 months after the End Date), continue to process the amendments and renew the LSPN record. Requests received more than 3 months prior to the End Date are processed without any change to the end date

Note: on the declaration form there are tick boxes to indicate whether the signatory is the proprietor or the authorised representative.

If the HW061 form is incomplete or incorrect return the application with a Z2374 letter to the practice outlining all incomplete or incorrect information.

Log in to PDS and: select Organisations

• select View
• in basic search, key the LSPN and select ID Type LSPN
• select Search
• the LSPN record will show

Verify a current recorded authorised representative, or proprietor has signed the declaration. Enter new authorised representative details if these are nominated by an authorised person.

Key the name of the proprietor in PDS comments if available and not previously recorded.

Return the application as incomplete if the declaration is not signed by:

• a current authorised representative
• the proprietor, or
• a responsible senior officer who has also provided a signed letter

Note: if an application has been received via HPOS, a signature is not required. However, the applicant's name must be completed and the declaration acknowledgement box ticked.

Registration can only be extended within a 6 month period - from 3 months prior to the End Date, until 3 months after the End Date. The Renew LSPN function is not available outside this timeframe.

Requests to renew practice registration with a Suspended status can be processed if all requirements are met.

If a renewal request or request for a new location/registration is received for a practice which has a Cancelled status:

• new LSPN record, staff must check Provider Directory System (PDS). Search for cancelled registrations at that address
• renewal or re-registration at the same location as a cancelled LSPN record, staff must:
• not update the application details in PDS
• leave a comment in PaNDA. Say the agency cannot process the application because the LSPN is for a cancelled location
• send the file for delegation

Note: if the following comment is recorded in PDS on a cancelled LSPN record, a new LSPN registration can be processed without any need to escalate the application:

Approval granted by EL2 to allow practice to re-register at the same premises' location within 12 months from cancellation, under a new LSPN record.

If registration can be extended:

• select the Renew LSPN button at the bottom of the LSPN record
• a pop up message asks to confirm if an authorised representative has confirmed the details are current and up to date
• select the checkbox and Confirm:
• PDS extends the registration End Date by 12 months
• HPOS notification has been sent to all HPOS Administrators advising of the renewal. That is, where at least one Administrator is linked to the LSPN record, and an electronic messaging opt out is not in place
• the Comments are updated with a message which includes the new End Date and the P number of the officer that renewed the registration of the LSPN record

If relevant, update the business, contact, equipment, and/or MRI provider details as requested (see Amend details of a diagnostic imaging practice for help).

• Add a note to the PaNDA file stating 'Actioned'
• Select Complete and Save

If Services Australia receives the form via HPOS, deliver return correspondence via HPOS.

Forms received via HPOS can be identified, as the naming convention will contain the 10-digit RA number of the user. The HPOS Reference Number field will contain a 9-digit reference number to search in HPOS to reply. For example, Business name: 9987654321, and the HPOS ref # field: 123456789-1.

Service Officers will need to amend the business name from the RA reference to the LSPN to make sure applications can be easily found.

For more instructions, see Health Professional Online Services Support Mail Centre - Managing emails from health professionals.

• Log into PDS
• Select Organisations from the left hand side menu
• Select View
• in basic search, key the LSPN and select ID Type LSPN
• Select Search
• LSPN record will show in View

Make sure the correct LSPN record is being updated.

From the LSPN view screen, verify the practice/trading name and address, by comparing it to the information recorded on the accreditation report.

Do the details match?

• Yes, select Edit to show the LSPN record in Amend. Go to Step 3
• No, do not action. Escalate to the Pathology and Diagnostic Imaging Team via Local Peer Support (LPS) and Provider and Engagement Service Delivery Support (PESDST)

Select the Accreditation tab.

Compare the information on the accrediting body's report, determine which of the 3 scenarios (there may be more than 1 scenario on the report for different modalities) which need to be actioned. If:

• no start and end dates have previously been recorded for a modality type listed in the report, go to Step 4
• there is a change of accreditor, go to Step 5
• if there is an N on the report for a specified modality, go to Step 6
• if dates for a modality type needs to be amended, go to Step 7

On the Accreditation tab select Add Modality Accreditation. Input the following details in the relevant field titles on the Add Accreditation modal as per the accreditation report:

• Status - status type, key either:
• A - accreditation against full suite of standards
• Y - accreditation against entry level standards
• Start Date - key in start date/date of accreditation/transfer
• End Date - key the end date as provided on the report
• Accreditor - key the accrediting body (either NATA, QIP or HDAA)
• End reason - select ACR - Accreditation Ended (do not select an End reason of N - Ceased/Revoked/Suspended)
• Select Add - continue to add modalities as per the report if required
• Select Cancel or X to close the Add accreditation pop up modal
• Select Save

Before adding new accreditation details, check the existing accreditation for all modalities. A cessation report is not needed if the accrediting body changes, a new report supersedes any previous reports. If the dates of the previous accreditation period overlap with the new period, key the day before the start date on the new report as the end date of the previous period.

• On the Accreditation tab, select the Manage link for the relevant modality accreditation
• The Manage Accreditation modal will show
• Select Add Accreditation
• Input the following details in the relevant field titles on the Manage Accreditation pop up modal as per the accreditation report: Status - status type, key either:
• A - accreditation against full suite of standards
• Y - accreditation against entry level standards, or
• Start Date - key in start date/date of accreditation/transfer
• End Date - key in end date provided on the report
• Accreditor - key in accrediting body (either NATA, QIP or HDAA)
• End reason - select ACR - Accreditation Ended (do not select an End Reason of N - Ceased/Revoked/Suspended)
• Select Add
• Select Cancel or X to close the Manage accreditation pop up modal
• Continue this process for all modalities listed on the report
• Select Save

• On the Accreditation tab, select the Manage link for the relevant modality The Manage Accreditation (Mange) modal will show
• Select the Amend link for the relevant accreditation period being end dated
• Key the End Date as advised by the accreditor
• Select Update

Repeat the above process for each modality as per the report

• Select Cancel or X to close the Manage Accreditation modal
• In the Comments tab, select Add Comment
• Leave a comment advising:
• Which modalities were end dated
• The end date recorded
• The reason (extension/change of accreditor/ceased)
• Select Add
• Select Save

On the Accreditation tab:

• select the Manage link for the relevant modality being amended
• the Accreditation modal will show

For accreditation extensions that are to be continuous:

• Update existing accreditation with overlapping dates, making the End Date the day before the new accreditation period begins. See Step 6 for instructions on ceasing accreditation
• Add a new accreditation line:
• Select the Add accreditation button in the Manage Accreditation modal
• Enter the details that appear on the current report
• Select Add
• Select Cancel or X to exit the Amend Accreditation (Manage) modal
• Follow these steps for all modalities included on the report
• Select Save

For corrections, select the Amend link for the relevant accreditation period being updated:

• Amend the information in line with the accreditation report in the Manage Accreditation modal
• Select Update
• Select Cancel or X to exit the Amend Accreditation (Manage) modal, and
• Select Save

On the Accreditation tab:

• select Manage link for the relevant modality accreditation being amended
• the Manage Accreditation modal will show, select the Delete link for the relevant accreditation period being deleted
• select the Delete Selected Accreditation checkbox on the Delete Accreditation (single) modal
• select Confirm Delete
• select Cancel or X to exit the Amend Accreditation (Manage) modal
• select Save

Note: there is an option to delete all accreditation periods for a particular Modality:

• From Amend Accreditation (Manage) modal select Delete All
• On the Delete Accreditation (All) modal select the Delete all accreditation for this modality checkbox
• Select Confirm Delete
• Select Cancel or X to exit the Amend Accreditation (Manage) modal
• Select Save

Make sure:

• all relevant questions (Question 1-4 and other relevant questions) of the Application to register or amend a diagnostic imaging or radiation oncology practice form (HW061)are complete, and
• an authorised person has signed the declaration or ticked the declaration box if submitted via HPOS

See the Background page for details about an authorised person.

For change of ownership, see Table 16.

Log on to PDS and select:

• Organisations from the left-hand side menu
• Amend:
• Search for LSPN using basic search screen
• LSPN record will show in Amend

Make sure the LSPN record showing is the correct record by comparing the LSPN number and the practice address provided in Questions 2-3.

LSPN record will show in Amend screen:

• Modify the registration details as per information provided on the application
• See Tables 7 - 11
• Select Save once all relevant information has been updated

Using the email address recorded for the practice on the LSPN record, send a confirmation email to the authorised representative who submitted the request. If the practice did not provide an email address, and one is not recorded against the applicant's details in PDS, no acknowledgment is required.

See Resources Email Signature block for appropriate wording in the email. The email must be sent from the Medicare Provider Registration support positional email box. Access to this email box is limited to APS5 (and above). Service Officers will need to ask their Team Leader to send the email on their behalf.

Note: if Services Australia received the form via HPOS then deliver correspondence via HPOS instead.

Forms received via HPOS can be identified as the naming convention will contain the 10-digit RA number of the user, and the HPOS Reference Number field will contain a 9-digit reference number to search in HPOS to reply. For example, Business name: 9987654321, and the HPOS ref # field: 123456789-1.

Service Officers will need to amend the business name from the RA reference to the LSPN to make sure applications can be easily found.

For more instructions, see Health Professional Online Services Support Mail Centre - Managing emails from health professionals.

Select the Contact tab and enter the:

• authorised representative details as per the application form, and
• postal address as per the application form

• Select the Associates tab
• Select Add Associate button
• in the Add Associate modal, select Administrator from the dropdown list
• complete details as per the application
• Select Add
• Select Save

If the new authorised representative has replaced another person, and they are linked to the LSPN record as an Administrator, select:

• Associates tab
• Delete link next to the replaced authorised representative's details
• Delete Selected Associate tick box
• Confirm Delete
• Save

In the Comments tab:

• Select Add Comment
• Write a comment that includes:
• the PRODA/PKI number of the Associate added
• the PRODA/PKI number of the Associate which was removed (if relevant)
• that the changes were made in response to a request made on a HW061 form
• Select Add
• Select Save

Go to Table 3, Step 5.

If the practice has not relocated and the registration is changing from a 'practice site' to a 'base for mobile equipment' go to the organisation tab and amend 'Mobile Base' from 'No' to 'Yes'.

The Mobile Proprietor tab will appear. Key the Mobile Proprietor address details.

If the practice has not relocated and the registration is changing from a 'base for mobile equipment' to a practice site' amend the 'Mobile Base' indicator from 'Yes' to 'No'.

Go to Table 3, Step 5.

If the registration is changing from a 'practice' to a 'base for mobile equipment' go to the Organisation tab and amend 'Mobile Base' from 'No' to 'Yes'.

The Mobile Proprietor tab will appear.

If the indicator is not changing, go to Step 2.

• Select the Mobile Proprietor tab
• Key the address details as per the LSPN form
• Select Save

Go to Table 3, Step 5.

On the Equipment tab, if adding equipment:

• Select Add Equipment button
• Complete the equipment details as entered on the form
• Select Add
  Note: MRI site ID is the postcode followed by the first letter of the practice's suburb
• Repeat the process for all additional equipment. Equipment added will show at the end of the list
• Select Save
• Go to Table 3, Step 5

Note: when adding equipment, enter the date of manufacture or the date first installed in Australia for all equipment. If none or both of these dates have been provided, the equipment cannot be recorded. Notify the practice that the application is incomplete and cannot be processed.

If removing equipment:

• Select Amend link for the relevant equipment
• Key date removed details
• Select Amend
• Repeat the process for all equipment being removed
• Select Save
• Go to Table 3, Step 5

Note: only equipment type, serial number and date removed are mandatory for removing equipment.

If upgrading equipment:

• Select Amend link for the relevant equipment
• Tick the upgrade indicator box
• Key the date upgraded in the date upgrade field
• Upgrade details field to remain blank/empty
• Select Amend
• Repeat the process for all equipment being upgraded
• Select Save
• Go to Table 3, Step 5

Note: when adding or upgrading MRI equipment, check the DoctorConnect MMM area (2019 or later):

• If the practice is located in MMM1, and the declaration confirming the practice is in MMM 2-7 is not ticked, escalate to the Provider and Engagement Service Delivery Support Team (PESDST) via LPS for National Office processing
• If the practice is located in MM1 and the declaration confirming the practice is in MM 2-7 is ticked, return the application with a Z2374 letter
• If the location of the practice is in MM 2-7 - Service Officers can process the amendment if the declaration acknowledgement has been ticked. If the declaration has not been ticked, return the application with a Z2374 letter

• Service Officers should escalate to PESDST via Local Peer Support (LPS) for processing by National Office
• If applications for multiple LSPNs are within the same Work Item, Service Officers must create a separate Work Item for each LSPN in PaNDA prior to escalating

Note: a form with the correct MRI eligibility type is needed before transfers can be actioned.

Check that:

• details of the MRI equipment (for both LSPN sites) are complete with serial number, make and model, date of manufacture or date first installed in Australia,
• LSPN address and start and end dates
• details of the MRI equipment for the return of eligibility at the original site is also complete, and
• these details match the HW061 received from the practice

Are details complete?

• Yes, go to Step 3
• No, if details are not complete or correct, contact Department of Health and Aged Care - Diagnostic Imaging

Note: where new equipment is being installed along with the serial number, make and model, the manufacture date or first date installed in Australia should also be provided for capital sensitivity requirements.

Log on to PDS:

• Select Organisations from the side menu
• Select View
• Search for the LSPN

Are the address details listed on the advice from DHAC the same as the address recorded on the LSPN Register?

• Yes, go to Step 5
• No, National Office will contact DHAC for clarification. Do not:
• change any details on the LSPN Register, or
• continue processing

Select the Equipment Tab and check eligible MRI is recorded at the site.

Is the MRI equipment and serial number listed on advice from DHAC currently recorded at the site?

• Yes, go to Step 6
• No, National Office will contact DHAC for clarification. Do not:
• change any details on the LSPN Register, or
• continue processing

Select the Amend link for the relevant MRI.

In the Date removed field, key in the date the eligibility is to cease, as provided by DHAC and select Add.

Is MRI eligibility to be transferred back to the same LSPN at a later date (same or different equipment)?

• Yes, go to Step 7 to add equipment
• No, go to Step 8

Select the Add Equipment button and:

• select relevant MRI equipment codes
• key MRI details being added (transfer)
• add comments into PDS - details of transfer:
• Example: Temporary transfer MRI s/n 123456 to s/n 987654 as per DHAC approval, or
• Example: Temporary transfer from LSPN 1234 MRI s/n 123456 to LSPN 9876 MRI s/n 987654 as per DHAC approval
• select Add
• select Save

National Office will send an email to DHAC confirming the MRI transfer has been completed.

• Open the Provider Directory System (PDS)
• Select Provider from the side menu
• Select View
• Key provider stem in the Provider Stem field on the Basic Search tab
• Select Search

Check the name and provider number recorded in PDS matches the information provided on the LSPN form.

Note: some providers have more than one stem and these are listed on the top of this screen.

Check Provider's medical registration is valid (open within current date).

Note: if Ahpra has restrictions/notations noted on the provider's medical registration, check the Ahpra website for details and determine if provider is eligible to provide services at the requested LSPN location/s.

Check the provider's specialty codes for eligibility restrictions. Are restrictions present?

• Yes, provider is subject to 19AB (must have exemption, spec code 500 and 519), go to Step 4
• No, restrictions, go to Step 5

Check provider stem and location. Is the provider eligible to access Medicare benefits?

• Yes, (provider has billing rights at the location/s) go to Step 5
• No, return the application, advising that the provider could not be linked and that the provider will need to contact Medicare Provider Registration for more details

Note: provider eligibility should not be discussed with LSPN practice staff.

Is there is a current Radiology specialty code 046 or 047 at stem level?

• Yes, see Table 10:
• Take note of any end dates on the 046/047. These will need to be used when adding the provider to the LSPN Register, so that the specification code 118 will also end the same dates
• No, do not process. Return the application advising the provider they are not eligible for MRI services and they should contact Medicare Provider Registration eligibility requirements

• Log into PDS
• Select Organisations from the left hand side menu
• Select Amend
• Key the LSPN on the Basic Search facility
• Select Search

LSPN record will show in Amend. Make sure it is the correct LSPN that the MRI provider is being added.

Select the Associates tab:

• Select the Add Associate button
• Select MRI provider from the dropdown menu
• Key in the provider stem number and location indicator
• Compare the LSPN Address to the Provider Location Address to make sure they match. That is, PDS and LSPN are referring to the same location
• Key the date the application was received by Services Australia in the Start Date field or a future date if requested/ in line with provider location and specialty code 46/47 start dates:
• If the LSPN/provider requests backdating of MRI eligibility, the request will need to be referred to the Pathology and Diagnostic Imaging Team for consideration. Send the request via an LPS to PESDST
• If there is an End date on the location in the Provider Directory System (PDS), key that date in the End date field. Otherwise leave the End Date field blank
• Select Add new
• Repeat these steps for any additional providers
• Select Cancel to exit the add associates modal
• Select Save

Note: this link will lock the provider location address details in PDS if the address is an exact match, so that changes cannot be made.

Confirm there is a 118 code on the provider stem.

If applicable, add an end date to the 118 code to align with the end date on the 046/047 code.

Note: Speciality Code 118 is a location specific code and only pays Medicare benefits when recorded at a specific practice location.

Select the orange provider stem hyperlink located on the provider's stem page in PDS.

The Provider Location Search screen will show a list of provider locations.

From the list, select the view link that corresponds with the relevant provider number location indicator and/or address that matches the LSPN address.

Confirm there is a 118 code on the provider stem. Start dates should match what was keyed when linking the provider to the LSPN at Step 2.

Note: if the provider requests backdating of MRI eligibility, escalate to PESDST via an LPS.

Eligibility Approval letter to be sent to the provider:

• Go to Standard Letter Templates
• Select 'Provider and third party Letters'
• Select Diagnostic services
• Select 'Provider approval for MRI eligibility (z0752)' and follow the macro prompts
• Address and signatory:
• The Letter is to be addressed to the authorised representative who signed the form and sent to the LSPN mailing address (postal address) listed in PDS
• Key the LSPN number
• Key the date they are eligible from
• Letter Options:
• In Diagnostic imaging practice name field - key the Practice name
• In provider number field - key the providers stem (for example, 123456)
• In the Location field - key the last 2 characters of the provider number (for example, 5D)
• In the Date Eligible from field - key the date they are eligible from
• Continue to add the new providers that have been linked
• Post or email via HPOS only, and save a copy to the LSPN application file in the Workload management tool (PaNDA)

If the form has been received via HPOS form upload, all correspondence is to be sent via HPOS.

Note:

• When the practice uploads the application form in HPOS they receive an automated message acknowledging receipt of the form
• The Resources page contains a link to the Standard Letter Templates page on the Intranet
• For ineligible machines link the providers but instead of sending the confirmation letter, send the general amendment confirmed email

Log into PDS and:

• select Organisations from the left hand side menu
• select View
• key the LSPN on the Basic Search facility
• select Search

LSPN record will show in View. Make sure it is the correct LSPN for the MRI provider being removed.

Select Edit at the bottom of the screen to amend the LSPN record.

Select the Associates tab:

• Select the Amend link for the relevant provider:
• The Amend Associate modal will appear
• Key the date of lodgement for the provider to be unlinked in the End Date field
• Select Amend
• Repeat these steps for any additional providers
• Select Save

Using the email address recorded for the diagnostic imaging practice on the LSPN record, email a confirmation of receipt. If no email address has been provided, no acknowledgment is required.

See the email template on the Resources page for the appropriate wording in the email. The email is required to be sent from the Medicare Provider Registration support positional email box. This email box is restricted to APS 5 and higher. Service Officers will need to request that their Team Leader send the email on their behalf.

Note: if the request has been received via HPOS form upload then correspondence is to be delivered/sent via HPOS.

Requests received via HPOS form upload can be identified as the naming convention will contain the 10 digit RA number of the sender. Also, the HPOS Reference Number field will contain a 9 digit number that can be used to search in HPOS to reply. For example, Business name: 9987654321, and the HPOS Reference Number field: 123456789-1. For further instructions see Health Professional Online Services Support Mail Centre - Managing emails from health professionals.

Log on to PDS:

• Select Organisations from the side menu
• Select View

Search for the LSPN.

Select the:

• Download MRI Provider - PDF button to generate a list of current MRI providers, or
• Download MRI provider - Excel button to generate a list of all MRI providers (removed and current)

The MRI provider PDF report can only be released to the authorised representative listed on the LSPN register.

The MRI provider Excel report cannot be released externally and is for Services Australia internal use only.

• Log into PDS
• Select Organisations from the left hand side menu
• Select Amend
• Key the LSPN on the Basic Search facility
• Select Search

LSPN record will show in Amend, make sure it is the correct LSPN that the MRI provider is being added.

Select the Associates tab:

• Select the amend link for the MRI provider that is being unlinked
• MRI provider details will show
• Key Date - this will be the date prior to the processing date in the End date field
• Select Amend
• Select Save

Note: to unlink the records, an end date is required on the LSPN provider record (with yesterday's date).

Find the PDS provider location and update the address.

Open the LSPN record in amend and add the MRI provider from today's date, making sure that the MRI provider is listed for a continuous period. For example, if provider was end dated 14/04/2019 as a workaround, re-add provider from 15/04/2019.

Note: this is a workaround that can be applied to PDS location records that have been locked due to the MRI provider link to the LSPN register.

See Table 10 for how to add an MRI provider to the LSPN register.

Log on to PDS:

• Select Organisations from the side menu
• Select View
• Input MRI provider stem in the Search ID field
• Select MRI Provider Stem as the ID Type
• Select Search

The system will show a list of LSPNs that the MRI provider has been linked to.

Log on to PDS:

• Select Provider from the side menu
• Select View
• Search for the provider stem listed on the spreadsheet.

Does the provider have any of the following specification codes?

• 046
• 047
• 076-099
• 898
• 899
• Yes, go to Step 3
• No, tell DHAC that the provider was not processed as they have not been recognised as a specialist in Diagnostic Radiology or consultant physician for Medicare Purposes. Procedure ends here

Select Edit and:

• select the Specialty tab
• select the Add Specialty Code button
• in the Add New modal enter specialty code '655':
• the description Cardiac MRI will show
• key the 'certified date' on the spreadsheet as the 'start date'
• keep the 'end date' as blank; and
• select Add New button

Select the Comments tab and:

• select the New Note button
• in the Add New modal input:
• Notes Subject: Cardiac MRI
• Notes Description: Spec code added as per certification advice received from DHAC DDMMYYYY

National Office will confirm with DHAC the provider has been processed.

On the Organisation tab:

• amend business information as per the application
• if a government agency/public body has provided an ABN, record the ABN as a comment
• select validate if the ABN or ACN details have been updated. This will trigger the system to verify the details entered are correct
• select Save

Note: if the applicant is amending an ABN or practice trading name, make sure this is not part of a business takeover or change of ownership, which requires the form to be signed by both parties involved in the takeover (or if submitted via HPOS, the declaration acknowledgement box is ticked). The application must be returned as incomplete if this requirement is not met.

If staff are unsure the required information has been provided, escalate the enquiry to Medicare and Aged Care - Local Peer Support (LPS) for help. Go to Table 3, Step 5.

The Application to register or amend a diagnostic imaging or radiation oncology practice form (HW061) can be completed to notify the agency that an existing Practice is subject to closure or relocation to a new address.

See the Background page for more information on applications for relocation.

In Amend:

• Update the Organisation tab
• Select End Reason Code (C/S/-) as Closed. If Closed is not selected as an End Reason Code then the equipment at the LSPN will not be automatically removed
• Key the closure date in the End Date field.
  If the date is input before selecting the end reason code, re-check that the date input still remains
• Select Save

All equipment without a date removed, or date removed in the future automatically updates to match the LSPN end date. Check the LSPN view screen that these dates have been correctly applied.

Note:

• end dating equipment is important as it cannot be listed on another LSPN record if it is still listed on the LSPN record of the closing practice
• if a new application is received on the same form as the closure request, make sure that a separate Work Item is created for each LSPN record. For example, a separate Work Item for the closed LSPN record and another for the new LSPN record
• make sure a comment is left in PaNDA for each work item, referencing the corresponding LSPN number and Work Item number

The new practice details must be completed on the Application to register or amend a diagnostic imaging or radiation oncology practice form (HW061) to complete the relocation. See Register for a Location Specific Practice Number (LSPN) for Medicare.

Perform a security check for the LSPN record.

Is the caller a proprietor or authorised contact?

• Yes, go to Step 2
• No:
• guide them on how to register for PRODA, and
• tell them that an authorised person needs to call to organise an HPOS link

If the caller:

• is linked to the LSPN record in HPOS with Staff or Associate access, tell them this information is available online
• already has a PRODA account but is not linked to the LSPN record, offer to link them
• does not have a PRODA account, tell them to:
• sign up for PRODA, and
• call the Provider Registration line to be added as an associate
• is unsure how to access their equipment list through HPOS, tell them they can access the guide by searching LSPN HPOS on the Services Australia website

The authorised representative/proprietor/responsible executive officer may submit an email to the Pathology and Diagnostic Imaging Team.

The email should include why the practice has been unable to access their equipment list using HPOS.

These requests are assessed on a case-by-case basis.

Log on to PDS and:

• select Organisations from the side menu
• select View
• search for the LSPN

• Select the Download Equipment List - PDF button to generate a list of current equipment listed in an LSPN record, or
• Select the Equipment List - Excel button to generate an extract of all Equipment listed for an LSPN record (removed and current)

• Only the Pathology and Diagnostic Imaging Team can release equipment lists
• The Equipment List PDF report can only be released to an authorised representative or proprietor listed on the LSPN register
• The Equipment List Excel report cannot be released externally and is for the agency's internal use only

APS5 delegation required.

Log on to PDS and:

• Select Organisations from the side menu
• Select View
• Search for the LSPN
• Confirm the practice's registration has not yet been renewed

• Select Correspondence from the side menu of PDS
• Key the LSPN in the Search ID field
• Select LSPN as the ID Type
• Select Search
• Verify at least one reminder letter was sent

Note: Sections 23DZW and 23DZZV of the Health Insurance Act 1973 requires any requests at least 28 days prior to suspension.

• In PaNDA, search the LSPN Application and LSPN Accreditation work types, using the LSPN as the search term
• For applications received from 3 months prior to the LSPN End Date to the current date:
• Check to see if it was a valid request
• For refused applications, verify the refusal decision was correct
• If a valid request was sent, make sure:
• all details are updated correctly, and
• renew the practice registration. See the instructions in Table 1
• If no valid request was received, go to Step 4

• Return to the LSPN record in PDS and select the Suspend LSPN button
• Select the Suspend Selected LSPN tick box in the Suspend modal
• Select Confirm
• The system automatically actions the following:
• the Status field changes to Suspended
• a letter generates and sends to linked Associates, or the practice's Mailing Address informing them of the suspension
• a comment saves confirming the suspension, that a letter was sent (including which channel), who it was sent to and when this occurred

EL1 delegation required

Log on to PDS and:

• Select Organisations from the side menu
• Select View
• Search for the LSPN
• Confirm the LSPN's registration status is suspended

• Select Correspondence from the side menu of PDS
• Key the LSPN in the Search ID field
• Select LSPN as the ID Type
• Select Search
• Verify:
• at least one reminder letter was sent
• the suspension letter was sent

Note: Sections 23DZX and 23DZZW of the Health Insurance Act 1973 requires a practice to be informed of its suspension before a decision to cancel can be made.

• In PaNDA, search the LSPN Application and LSPN Accreditation work types, using the LSPN as the search term
• For applications received from 3 months prior to the LSPN End Date to the current date:
• Check to see if they were a valid request
• For refused applications, verify the refusal decision was correct
• If a valid request was sent, make sure all information has been updated correctly and renew the registration as per the instructions in Table 1
• If no valid request was received, go to Step 4

• Return to the LSPN record in PDS and select the Cancel LSPN button
• Select the Cancel Selected LSPN tick box in the Cancel modal
• Select Confirm
• The system automatically actions the following:
• the Status field changes to Suspended
• a letter generates and sends to any linked Associates, or the practice's Mailing Address informing them of the cancellation
• a comment is saved confirming the suspension, that a letter was sent (including which channel), who it was sent to and when this occurred

Note: Section 23DZZC of the Act prevents a proprietor from registering a practice at a cancelled location for 12 months without approval from an EL2 delegate.