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Provider location details for health professionals in Medicare 012-42010020



This document explains details on provider number location details for health professionals in Medicare.

Issuing a second provider number at the same street address

Step

Action

1

Health professional requests a second provider number for the same location + Read more ...

A second provider number for the same health professional can be issued at the same street address where one of the below conditions are met:

  • The suite/floor/shop number or department the health professional is working in is different
  • The business name is different
  • A differing ABN is provided in the application
  • A second 3GA placement different from the first is received
  • A medical centre is located is located within hospital facility/grounds
  • Specific services are provided, for example, angiography, where the cardiologist provides both surgical and radiological service, yet the radiology service is to be paid to the radiology practice
  • Health professional is working at an approved Medicare Urgent Care Clinic (UCC) or Priority Primary Care Centre (PPCC)
  • Government funded General Practitioner Respiratory Clinic (GPRC), or
  • location under a section 19(2) or 19(5) direction where the second provider number is to be used for any after-hours services

Note: Medicare benefit payments for these after-hours services are not paid to the relevant community or organisation but instead are paid to the health professional

Is the health professional requesting a second provider number for one of the reasons above?

  • Yes,
    • If the request is for a Medicare UCC/PPCC clinic, issue a second provider number for a UCC as per Medicare Urgent Care Clinics (UCC)
    • If the request is for a GPRC clinic, issue a second provider number for a GPRC as per General Practitioner Respiratory Clinics (GPRC)
    • If one of the other conditions have been met, issue a second provider number for the address, making sure the relevant field is changed which differentiates the 2 provider numbers. Add relevant note to PaNDA

2

Duplicate application or not an approved reason for a second provider number + Read more ...

Check the details of the location in PDS (for example, start date/end date requested access, etc) against the details of the application.

Has a provider number application already been completed for this location?

  • Yes,
    • Service Officers should use discretion to make a determination on whether the application is a true duplicate and if information is needed to be updated within PDS. Service Officers should also use discretion to determine if a confirmation letter confirming the locations is needed
    • If unsure, Service Officers should escalate to a LPS
    • Add any appropriate comments to the PaNDA file
    • Make sure the Surname, First Name, Provider Number and Case ID fields are completed and correct
    • Select Complete
    • Select Already Complete
    • Select Save or Save and Next, as appropriate
  • No, go to Step 3

3

Not an approved reason for a second provider number + Read more ...

Return using the reject letter template Z2305 and include a copy of the submitted documents

  • Complete the appropriate fields of the letter template
  • Save the letter as a PDF to the Customer Information folder on the teams secure drive
  • Upload the letter to PaNDA
  • In PaNDA, make sure the Surname, First Name, Provider Number and Case ID fields are completed and correct
  • Print the letter and send to the medical practitioner
  • Send the letter to the provider via:
    • Post, and
    • HPOS, if the provider has an active HPOS account
  • Add any appropriate notes to the PaNDA file
  • Select Complete
  • Select Request Rejected
  • Select Save or Save and Next, as appropriate