New claim for Crisis Payment for humanitarian entrants newly arrived in Australia 003-07030050

To be eligible for CrP-HUM a person must:

• meet basic eligibility criteria for CrP
• be a holder of a qualifying humanitarian visa for Crisis Payment
• make a claim within 7 days of arriving for the first time in Australia on a qualifying humanitarian visa

CrP-HUM claims can be made via the following channels:

• Online claim in Centrelink Online Services, by making the following selections:
• Make a Claim
• Crisis Payments
• Apply for Extreme Circumstances
• Assisted Customer Claim (ACC)

Note: from 1 August 2021, the paper claim (SU622) was decommissioned from the Services Australia website and the Forms intranet page.

The Claim for persons granted a Refugee, Humanitarian or Protection Visa (SS415) can be used as an intent to claim only. Specialist National Refugee servicing team staff will make an outbound contact to complete CrP-HUM claim as an ACC.

A person arriving in Australia on one of the qualifying humanitarian visa subclasses can be referred to a Humanitarian Settlement Program (HSP) service provider, or Community Refugee Integration and Settlement Pilot (CRISP) representative to access settlement support.

See Refugee entrant service offer for more details.

Humanitarian entrants who qualify for CrP-HUM during the new claim process, are also entitled to a hardship advance of the first instalment of their social security pension or social security benefit payment. This should be offered to all customers when their social security payment is processed.

Customers must be informed of recovery arrangements, the impact on their next payment and other service delivery options before making an informed decision about whether to take the advance. This early payment will be recovered from the first ordinary instalment of their social security pension or social security benefit payment.

If a customer claiming CrP-HUM is found to be ineligible, the assessing Service Officer should offer alternative assistance or refer the customer to a specialist service, which may be able to help them.