Referral to external support services 003-11040000
Expand allState and territory Child Safety reporting arrangements
Table 1: Social workers can release information to make a Child Safety report using the online portals in some states and territories.
Each state or territory has different Child Safety reporting arrangements.
|
State or territory |
Child Safety reporting arrangements |
|
Australian Capital Territory |
Social workers can make a Child Safety report online at Reporting child abuse and neglect (act.gov.au). |
|
New South Wales |
Social workers must individually register before making a Child Safety report online - Register (nsw.gov.au). Once registered, social workers can make a Child Safety report at Login (nsw.gov.au). |
|
Northern Territory |
Social workers can make a Child Safety report by the child abuse hotline - 1800 700 250. |
|
Queensland |
Social workers can make a Child Safety report online at Child Safety Reports - (communities.qld.gov.au). |
|
South Australia |
Social workers can make a Child Safety report online at Families SA. |
|
Tasmania |
The Strong Families, Safe Kids Advice and Referral Line is the preferred method for Child Safety reporting - 1800 000 123. Social workers can make a Child Safety report online at Online Contact Form (strongfamiliessafekids.tas.gov.au). |
|
Victoria |
Social workers can only make a Child Safety report by phoning the child protection intake service covering the local government area where the child lives. |
|
Western Australia |
Social workers can make a Child Safety report by:
|
External government websites
Department of Social Services (DSS) Grants Service Directory
Emergency relief organisations
State and territory local government websites and contact numbers
Referral email template for third party organisationsUseful apps and services
Table 2 - Family and domestic violence
|
App or Service |
Details |
|
eSafety Women |
Provides online safety planning resources and guidance on technology related concerns for people at risk of family and domestic violence. Source website: Women | eSafety Commissioner |
|
Someone.Health |
Someone.Health offers psychologists available for video and telephone therapy 7 days a week. They also provide GP consultations for a bulk billed Mental Health Care Plan if required.
|
|
Silent electors – Australian Electoral Commission |
|
|
Escaping Violence Payment – Department of Social Services |
A payment which can provide support for eligible victim-survivors of family and domestic violence, with individualised packages up to $5,000 in financial assistance. This includes up to $1,500 in cash and the remainder in goods, services and supports.
|
|
Daisy App (free) |
This app, developed by 1800RESPECT, provides details about support services in a person's local area. The built in safety feature means that a person can visit service websites from the app without it showing in their browser history.
|
|
Emergency+ App (free) |
The Emergency+ app is a free app developed by Australia's emergency services and their Government and industry partners. The app uses GPS functionality built into smart phones to help a Triple Zero (000) caller provide critical location details required to mobilise emergency services. |
|
Sunny App (free) |
1800RESPECT's App for women with disability who have experienced violence and abuse. The App can support women:
Sunny is compliant to level AA of the Web Content Accessibility Guidelines 2.0 and people can use a screen reader to access Sunny on IOS and Android phones.
|
Table 3 - Mental Health
|
App or Service |
Details |
|
myCompass App (free) |
Black Dog Institute developed the myCompass app to offer a customised experience and learning activities based on cognitive behaviour therapy. It features mood tracking to better recognise the patterns and triggers that impact mental health.
|
|
ecouch |
ecouch is an online, self-directed training program, which provides interactive self-help and evidence-based information to help users to understand and manage symptoms associated with common mental health issues. Note that e-couch is not appropriate for crisis help. |
|
MensLine Australia |
MensLine Australia is a telephone and online counselling service offering support for Australian men.
|
|
QLife |
QLIFE via webchat or phone provides anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
|
|
iBobbly App (free) |
A social and emotional wellbeing self-help app for Aboriginal and Torres Strait Islander's aged 15 years and over. |
|
Recovery Record App (free) |
Recovery Record helps manage the journey to recovery from eating disorders. The app allows the user to keep track of progress, get affirmations, set personalised reminders schedules and use other self-help activities.
|
|
Beyond Blue |
Beyond Blue offers support, advice and understanding.
|
Table 4 - Mental Health for young people
|
App or Service |
Details |
|
BITE BACK (free) |
Black Dog Institute has developed a free self-guided online wellbeing and resilience program for young people aged 13-16 years old. The program uses interactive activities, quizzes, animations and information on gratitude, optimism, flow, meaning, hope, mindfulness, character strengths, healthy lifestyle, and positive relationships.
|
|
Sleep Ninja App |
Sleep Ninja is a free, evidence based smartphone app shown to be effective in helping young people with sleep problems.
|
|
Help Me App |
The Help Me app was made by the Daniel Morcombe Foundation. The app has a warning alarm that can be sounded when a person is in danger and send a message to contacts in their safety network. It also has resources to educate kids and parents on how to keep safe. This app can assist people of all ages in personal emergency situations.
|
|
Niggle App by Kids Helpline (free) |
Supports young people to identify & do something about their 'niggles'. Take home, self-help toolkit for mental, social & emotional wellbeing.
|
|
eheadspace |
Provides free online and telephone support and counselling to young people 12 - 25 and their families and friends. If they are based in Australia and going through a tough time, eheadspace can help.
|
Table 5 - Suicide support
|
App or Service |
Details |
|
Beyond Now Suicide Safety Planning App (free) |
Beyond Blue developed the Beyond Now app. Ownership of the app was transferred to Lifeline Australia in March 2024. The app helps people make their own safety plan to support them through times of sadness or grief They can make it on their phone and carry it with them to access anywhere and anytime.
|
|
Lifeline |
Lifeline is a confidential crisis support, which is now available via:
Their webpage also includes a service finder.
|
|
Suicide Call Back Service |
Suicide Call Back Service is a confidential crisis support, which is now available 24/7 via phone, online or video chat.
|
Table 6 - Financial
|
App or Service |
Details |
|
National Debt Helpline |
National Debt Helpline offers free advice on how to manage debts via phone or live chat.
|
|
Gambling Help Online |
Gambling Help provides support via phone, sms or online chat for anyone affected by gambling.
|
Table 7 - Alcohol and other drug support
|
App or Service |
Details |
|
I am Sober App (free) |
I am Sober is useful for quitting any activity or substance. With daily tracking, advice and quotes from other users, this app is focused around creating motivation and support while trying to quit.
|
|
AOD Knowledge Centre (free) |
A national directory of alcohol & other drug treatment services for Aboriginal & Torres Strait Islander people. |
Table 8 - Other useful online resources
|
App or Service |
Details |
|
Ask Izzy |
Ask Izzy is a website that connects people in need with:
If the customer uses the Telstra or Vodafone mobile networks, they can access Ask Izzy on their phone even if they do not have credit or access to wifi. |
|
Australian Government – Department of Health and Aged Care |
Apps and tools | Australian Government Department of Health and Aged care |
|
Australian Government – Department of Employment and Workplace Relations |
Help for job seekers Jobs Hub - Department of Employment and Workplace Relations, Australian Government (dewr.gov.au) Parent Pathways is voluntary and provides pre-employment support to parents and carers of young children. The service can help parents address barriers so they can achieve their future work, training and study goals. |
|
Moneysmart |
Moneysmart |
|
Wellmob |
Wellmob provides social, emotional and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People. |
|
Open Arms |
Open Arms is a range of apps and websites are available to assist in maintaining mental and physical health of veterans and their families. |
|
Infoxchange Service Seeker |
An extensive health, welfare and community services directory. |
|
Lifeline Service Finder |
A directory of free or low cost health and community services in Australia. |