Real time payment delivery to Centrelink customers 003-18092746
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Level 2 Policy Help Desk - Online Query Form - to report delays in payment being received or a fee being charged.
List of financial institutions using NPP
Note: while a financial institution may be using the NPP, a customer's individual account still may not be able to receive NPP payments.
Issue Future Payment (IFP) screen codes
Table 1: Note: staff need to assess the language used by the customer and determine the correct code to use. For example, the customer may say they have a crisis. However, the correct code would be an urgent payment using the code extraordinary circumstances (ECI). Incorrect use of a code may affect ongoing customer entitlement to immediate payments.
|
Code |
Description |
Use |
|
ARP |
Anticipated Release Payment |
Only when coding a customer for an anticipated release from prison |
|
CEP |
CEP third party early release |
Not for use Relates to payments to a Third Party for ABSTUDY or ABSTUDY Pensioner Education Supplement |
|
CNR |
Cheque not received – no longer in use |
Do not use Centrelink no longer issues payment by cheque |
|
CRI |
Crisis Payment |
Only use when eligible for a Crisis Payment |
|
DEP |
Agency/Centrelink/Departmental Delay |
When there has been a delay in customer receiving funds due to Centrelink delay |
|
DNR |
Direct Credit not received |
Customer did not receive their funds as expected |
|
DST |
Cheque destroyed or damaged – no longer in use |
Do not use Centrelink no longer issues payment by cheque |
|
EBT |
EBT card cancelled |
Use when an EBT card has been cancelled and there is a residual balance to be returned to the customer |
|
ECI |
Extraordinary circumstances |
When the customer's circumstances significantly exceeds the threshold for the normal grant of an urgent payment |
|
EXC |
Exceptional and unforeseen circumstances |
When the customer meets the criteria for exceptional and unforeseen circumstances |
|
FNL |
Funeral expenses |
Use when the customer meets the criteria for expenses associated with a funeral |
|
HAR |
SSAA Hardship Advance |
Use when the customer is waiting for first payment and is in hardship |
|
IMA |
Income Management arrears |
Staff do not need to use this code as it is automatically coded when the customer subject to Income Management |
|
LST |
Cheque Lost – no longer in use |
Do not use Centrelink no longer issues payment by cheque |
|
REJ |
Rejected payment |
When a payment has been rejected by the financial institution and it needs to be reissued to the customer |
|
RTN |
Returned payment |
When a payment has been returned to the agency by a customer, financial institution or third party |
|
STL |
Cheque stolen - no longer in use |
Do not use Centrelink no longer issues payment by cheque |