Real time payment delivery to Centrelink customers 003-18092746
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Level 2 Policy Help Desk - Online Query Form - to report delays in payment being received or a fee being charged.
List of financial institutions using NPP
Note: while a financial institution may be using the NPP, a customer's individual account still may not be able to receive NPP payments.
Issue Future Payment (IFP) screen codes
Code | Description | Use |
ARP | Anticipated Release Payment | Only when coding a customer for an anticipated release from prison |
CEP | CEP third party early release | Not for use Relates to payments to a Third Party for ABSTUDY or ABSTUDY Pensioner Education Supplement |
CNR | Cheque not received – no longer in use | Do not use Centrelink no longer issues payment by cheque |
CRI | Crisis Payment | Only use when eligible for a Crisis Payment |
DEP | Agency/Centrelink/Departmental Delay | When there has been a delay in customer receiving funds due to Centrelink delay |
DNR | Direct Credit not received | Customer did not receive their funds as expected |
DST | Cheque destroyed or damaged – no longer in use | Do not use Centrelink no longer issues payment by cheque |
EBT | EBT card cancelled | Use when an EBT card has been cancelled and there is a residual balance to be returned to the customer |
ECI | Extraordinary circumstances | When the customer's circumstances significantly exceeds the threshold for the normal grant of an urgent payment |
EXC | Exceptional and unforeseen circumstances | When the customer meets the criteria for exceptional and unforeseen circumstances |
FNL | Funeral expenses | Use when the customer meets the criteria for expenses associated with a funeral |
HAR | SSAA Hardship Advance | Use when the customer is waiting for first payment and is in hardship |
IMA | Income Management arrears | Staff do not need to use this code as it is automatically coded when the customer subject to Income Management |
LST | Cheque Lost – no longer in use | Do not use Centrelink no longer issues payment by cheque |
REJ | Rejected payment | When a payment has been rejected by the financial institution and it needs to be reissued to the customer |
RTN | Returned payment | When a payment has been returned to the agency by a customer, financial institution or third party |
STL | Cheque stolen - no longer in use | Do not use Centrelink no longer issues payment by cheque |