Maximum credits that can be transferred between eligible payments
Table 1
Summary: This table describes the maximum credits that can be transferred between eligible payments.
Customer is transferring from: | Customer is transferring to: | Number of credits that can be transferred |
A payment that attracts Student Income Bank | Youth Allowance (Other) | Lesser of: - Student Income bank balance
- 3500
|
A payment that attracts Student Income bank | A payment that attracts the Australian Apprentice Income Bank | Lesser of: - Student income bank balance
- 1000
|
A payment that attracts Student Income Bank | A payment that attracts Working Credit that is not Youth Allowance (Other) | Lesser of: - Student income bank balance
- 1000
|
A payment that attracts Student Income Bank | Another payment that attracts Student Income Bank | Nil |
Youth Allowance (Other) | A payment that attracts Student Income Bank | Lesser of: - Working Credit balance
- 3500
|
Youth Allowance (Other) | A payment that attracts Working Credit that is not Youth Allowance (Other) | Lesser of: - Working Credit balance
- 1000
|
Youth Allowance (Other) | A payment that attracts the Australian Apprentice Income Bank | Lesser of: - Working Credit balance
- 1000
|
| A payment that attracts the Australian Apprentice Income Bank | Youth Allowance (Other) | Lesser of: - Australian Apprentice income bank balance
- 1000
|
| A payment that attracts the Australian Apprentice Income Bank | A payment that attracts Working Credit that is not Youth Allowance (Other) | Lesser of: - Australian Apprentice income bank balance
- 1000
|
| A payment that attracts the Australian Apprentice Income Bank | A payment that attracts Student Income Bank | Lesser of: - Australian Apprentice income bank balance
- 1000
|
| A payment that attracts the Australian Apprentice Income Bank | Another payment that attracts the Australian Apprentice Income Bank | Nil |
| A payment that attracts Working Credit that is not Youth Allowance (Other) | A payment that attracts the Australian Apprentice Income Bank | Lesser of: - Working Credit balance
- 1000
|
| A payment that attracts Working Credit that is not Youth Allowance (Other) | A payment that attracts Student Income Bank | Lesser of: - Working Credit balance
- 1000
|
A payment that attracts Working Credit that is not Youth Allowance (Other) | Youth Allowance (Other) | Lesser of: - Working Credit balance
- 1000
|
Example
Customer receives an inheritance, which is invested on day 9 of their payment cycle. Customer is receiving $10.00/day in investment income, and has no other income. Customer has received $60.00 in TOI for the fortnight, but will accrue Working Credit for the first 8 days of the fortnight.
Situations where zero Working Credit balance may not occur
Table 2: This table describes situations where the Working Credit balance may not commence at zero.
Customer situations | Carryover From - To |
Transfers from one social security pension or benefit A customer transfers from one social security pension or benefit that has access to Working Credit to another payment that has access to Working Credit. | Unused Working Credit becomes new Working Credit opening balance. |
Ceases to receive a social security pension or benefit A customer ceases to receive a social security pension or benefit that has access to Working Credit, and after a break of no more than 12 months, recommences that payment or another that has access to Working Credit. | Unused Working Credit becomes new Working Credit opening balance. |
Transfers from a social security pension or benefit to full-time student or Australian Apprentice A customer transfers from a social security pension or benefit that has access to Working Credit and commences to receive Youth Allowance (YA), Austudy or ABSTUDY as a full-time student or Australian Apprentice and has access to Income Bank or Australian Apprentice income bank. | Unused Working Credit becomes the new Income Bank or Australian Apprentice income bank opening balance. |
Access to Working Credit and after a break of no more than 12 months A customer ceases to receive a social security pension or benefit that has access to Working Credit and after a break of no more than 12 months commences to receive YA, Austudy or ABSTUDY as a full-time student or Australian Apprentice and has access to Income Bank or Australian Apprentice income bank. | Unused Working Credit becomes new Income Bank or Australian Apprentice income bank opening balance. |
Full-time student or Australian Apprentice customer transfers to a social security pension or benefit A full-time student or Australian Apprentice YA, Austudy or ABSTUDY customer transfers to a social security pension or benefit that has access to Working Credit. | Unused Income Bank or Australian Apprentice income bank becomes new Working Credit opening balance, up to maximum of 1,000 Working Credits or 3,500 Working Credits for Youth Allowance (YA) (job seeker) customers. |
Ceases payment and after a break of no more than 12 months commences a social security pension or benefit A full-time student or Australian Apprentice YA, Austudy or ABSTUDY customer ceases payment and after a break of no more than 12 months commences a social security pension or benefit that has access to Working Credit. | Unused Income Bank or Australian Apprentice income bank becomes new Working Credit opening balance, up to a maximum of 1,000 Working Credits or 3,500 Working Credits for Youth Allowance (YA) (job seeker) customers. |
Working Credit processing overview - JobSeeker Payment (JSP) transitional rate
Income free area impacts on the calculated rate and the Working Credit calculations.
Working Credit balance enquiries
Table 3
Item | Description |
1 | It tells me I don't have a Working Credit balance - Customer does not come under the Working Credit provisions
Service Officer action: - Check Working Credit Balance Summary (WCBS) screen
|
2 | I can't see my Working Credit History for last year - Service only displays the last 6 months in the history
Service Officer action: - Information should still appear on the WCBS screen
|
3 | I can't locate my Working Credit balance details in my online account - The customer requires an active Centrelink online account to view their Working Credit balance
Service Officer action:  Advise customer to:- Sign in to their myGov account and select Centrelink
- Select Payments and Claims > Manage payments > My payments to view the current Working Credit balance
|
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