Transition to Independent Living Allowance (TILA) 108-08070000

Third Party Portal (TPP) users (case worker/support staff) can commence a TILA claim by selecting a hyperlink within Business Hub.

Business Hub is a framework for exchanging secure electronic communications between Services Australia and external parties. It is accessed via Provider Digital Access (PRODA) on the Services Australia website.

The Resources page contains a link to PRODA.

TPP users can use this screen to search Services Australia's Centrelink database for an existing Customer Reference Number (CRN) for the young person claiming TILA.

• Users must enter mandatory information including:
• name
• date of birth
• gender
• home address
• postal address
• A Privacy Declaration must also be completed

The benefits of matching a customer before submitting a claim for TILA include:

• Details of any previous TILA claims (processed via Business Hub) will be made available to the TPP user
• The available TILA balance will be provided
• Age eligibility can be confirmed automatically using the date of birth on the customer's existing record

This screen allows the user to view:

• Matched or Not matched result
• claimant Details supplied
• for a Matched claimant:
• the Services Australia details will display details of the matched Centrelink record
  only an exact match will be displayed. If there is more than one exact match, no matches will display
• for a Not matched customer a warning will display advising:
• 'The young person has not been matched to a Services Australia record. If you submit a TILA claim for this person Services Australia will need to contact the case worker for more information before the claim can be processed. You can refine your search by selecting the Refine Search button at the bottom of this page'.
• TPP users are able to search again by selecting Refine Search.
• From the Menu the TPP user can select Start TILA Claim to commence the TILA Claim workflow

The Mutual Claimant Summary 'block' appears on all screens in the TILA Claim workflow. It identifies the young person in context to the user.

For a claimant that has been:

• Matched, the summary will include the 'Available TILA Balance' as a value of either $0.00 or a dollar amount (in whole dollars)
• Not matched the 'Available TILA Balance' will be blank

This screen allows the case worker approving the claim to provide contact details. All fields on this screen are mandatory.

Contact details include:

• name of case worker
• full Name of Agency/Support Service
• phone number, and
• email address

The 'Case Worker Declaration' must be completed for the TPP user to continue with the TILA Claim workflow.

These details are used by staff processing a manual claim where case worker contact is required.

The Young Person's Circumstances screen will only be enabled once the 'Case Worker Declaration' checkbox has been checked.

On this screen case workers are to record information about the young person that is relevant to approval of the claim by the third party organisation, including:

• accommodation circumstances
• labour force status
• education and training
• primary source of income
• goods or services being purchased by TILA and when it will be used

Optional questions:

• Does the young person identify as being of Aboriginal or Torres Strait Islander descent?
• Is the young person from a Culturally or Linguistically Diverse background?
• Does the young person have a disability?

If the claimant does not want to provide answers to the optional questions, the TPP user needs to select 'Chose not to give this information'.

The TPP user is able to select Back, Reset or Continue.

This screen shows the available TILA Balance and allows the user to enter the payment details for the claim, including:

• amount of TILA to be paid
• financial institutions details for the organisation approving the claim

The Approval declaration checkbox must be ticked to Continue.

The Confirmation screen allows users to review and confirm all the details entered.

The TPP user can select:

• Back to amend any information
• Submit to submit the claim for processing

This screen shows details of the submitted TILA Claim and provides:

• receipt details for an eligible claim
• mutual claimant summary
• details of previous claims
• the claim will show as pending
• the screen will also show a summary of the:
• case worker details
• young person circumstances, and
• payment details
• the screen includes a print function

The Receipt screen will show a Non-eligibility reason if the young person is not eligible for TILA.