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Varying a Rent Deduction Scheme (RDS) deduction 108-08130020

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For select National Business Gateway - Confirmation Services helpdesk staff only

This document outlines information on the action to be taken when a request to vary a Rent Deduction Scheme (RDS) deduction is received by Services Australia.

Actioning a variation to an existing RDS deduction

This table describes the process for varying Rent Deduction Scheme (RDS) deductions.

Step

Action

1

Customer requests to vary an existing RDS deduction + Read more ...

Go to the Payment Instruction Summary (PINS) screen in the relevant host system (ISS/NSS/PEN/PGA). Check if the RDS deduction has already been updated.

Has the deduction amount already been updated and the correct amount shows on the PINS screen?

  • Yes. Procedure ends here
  • No, and:
    • customer needs to contact their Housing Authority (HA) to discuss their circumstances. The HA can change the deduction if appropriate
    • immediate action is required to change the deduction. Contact the National Business Gateway - Confirmation Services helpdesk for assistance. Go to Step 2

2

Variation to Rent Deduction Scheme (RDS) deduction + Read more ...

For select National Business Gateway - Confirmation Services helpdesk staff only.

A HA has contacted requiring assistance to vary an existing deduction for a customer.

  • From the customer's record access the PINS screen in the relevant host system (ISS/NSS/PEN/PGA)
  • Key 'S' to select the existing deduction for update
  • Press [Enter]. The Payment Instruction Direct Deduction (PIDD) screen will display

3

Coding the variation + Read more ...

To vary the instruction overtype the existing details with the new information:

  • New amount in the Instruction Amount P.F. $: field. (Minimum amount of a current RDS deduction is $0.01)
  • Date of effect in the Start Date: field. (The RDS date of effect can be in the future)
  • Reason for variation in the Change Reason: field. (A change reason code must be given for a variation)
  • Complete the Source: and DOR: fields
  • Key 'I' (insert/update) in the Action: field or leave blank
  • Press [Enter]. The PINS screen will display again

4

Finalise the variation + Read more ...

  • At the PINS screen key 'Y' in the Finished? field then press [Enter] to be taken to the Assessment Results (AR) screen for finalising. The Activity List (AL) screen will then display

or

  • To correct or make further changes to the variation instruction, key 'N' in the Finished? field and press [Enter], then repeat this procedure from Step 1

Note: additional variations cannot be made until each activity is completed.

5

DOC outcome + Read more ...

Record all relevant details and any actions taken on a DOC.

A letter will be sent to the customer advising them that the amount being deducted has varied.