Terminating a Rent Deduction Scheme (RDS) deduction 108-08130030

Services Australia customers can volunteer to participate in the Rent Deduction Scheme (RDS) to pay their government housing payments directly to a State and Territory Housing Authority (HA). They can withdraw from the scheme and terminate their RDS deduction at any time without giving a reason. They do not need an authority form to stop an RDS deduction.

Customer can terminate their RDS deduction by contacting the:

• relevant Housing Authority (HA), or
• agency in person or over the phone

Customers cannot terminate an RDS deduction themselves through self-service and online channels.

After a customer terminates RDS they must discuss alternative rent payment options with the relevant HA. This is to ensure they do not miss their rent payments.

If a customer has terminated their RDS deduction and later decides they want to restart the deduction they must contact the HA, and sign a new Deduction Authority. The agency cannot restart an RDS deduction.

The HA may stop a deduction on behalf of a customer if they identify the customer should no longer be paying rent.

The customer will receive a letter when the agency terminates an RDS deduction.

All Service Officers can end an RDS deduction when asked by the customer. However, they should encourage the customer to speak with their Housing Authority (HA) before they terminate their deduction. This is to ensure that they make other arrangements to pay their rent and avoid missing payments.

If a HA has system issues and requires help with ending a current RDS deduction, they will contact the National Business Gateway – Confirmation Services helpdesk.

Note: the agency is not legally able to terminate an RDS deduction without advice from the customer or the relevant State and Territory housing authority.

Customers may contact the agency regarding termination of RDS deductions related to housing transitions.

Housing Authorities (HA) may transfer the tenancy management of properties to a (non-government) Community Housing Organisation. If this happens it means that customers will no longer pay their HA government rent liability via the RDS. The customer’s rent obligation will transfer to the Community Housing Organisation and they can pay through Centrepay deductions. These customers may also become eligible for Rent Assistance.

If a transition occurs, Services Australia works with HA’s and Community Housing Organisations to end existing RDS deductions, and commence new Centrepay deductions and Rent Assistance on behalf of affected customers.

Allowing Community Housing Organisations to start Centrepay and Rent Assistance on behalf of a customer is voluntary. Some customers may choose to contact the agency themselves to apply for Rent Assistance or set up a Centrepay deduction.

During the housing transition period, customers who are being transitioned will receive:

• an RDS cancellation letter
• a Centrepay deduction commencement letter
• a Rent Assistance commencement letter

If a customer contacts in relation to a housing transition, refer them to their Community Housing Organisation to discuss. This includes if a customer wants to discuss changes to their deduction arrangements or management of their tenancy from a HA to a Community Housing Organisation in their state.

Occasionally, RDS overpayments are made to HAs. The HA has the responsibility to refund any RDS overpayments to the customer. RDS refunds are not to be made by Centrelink.

If a customer contacts the agency to discuss an RDS overpayment, tell them it may take up to 8 days for their RDS deduction to stop, although legally it stops from the day the customer withdraws their authority. This can result in the HA receiving extra rent payments from the customer through RDS. Tell the customer to contact their HA to discuss any RDS overpayments.

When an income support payment ceases, a grace period applies to deduction instructions for 13 weeks.

If the customer’s payment:

• is restored during the grace period the deduction instruction remains valid
• is not restored the RDS deduction is terminated

If a customer has an RDS Rent (RNT) deduction and they move interstate, the change of region from one state to another will automatically terminate the deduction. If the deduction is still needed, the HA must send a new instruction.

Any other RDS deductions the customer has, for example, LON, ARR or OHP will not cease automatically, and a Service Officer should terminate these manually if required.

When a customer has an existing RDS deduction in place, and is placed onto Income Management, the rent amount is deducted from the customer's discretionary funds by default, not their income managed funds. The agency should engage with the customer if possible, to determine if they want to pay their rent from their:

• discretionary funds
• available income managed funds, or
• a portion from both available funds

Termination of the existing RDS deduction may be required if the customer chooses to pay their rent payment from their available Income Management funds.

RDS deductions are voluntary for all customers including those who are income managed. All customers are able to terminate their RDS deductions at any time without giving reasons. Under no circumstances should a service officer refuse to terminate an RDS deduction. For further information, see Updating an existing Rent Deduction Scheme (RDS) deduction for a customer who has commenced Income Management.