Amending Proof Of Identity (POI) documents that have already been recorded 106-07040080

This procedure only applies to Centrelink International Services and some ABSTUDY claims. For Centrelink payments and services use the Identity Confirmation Dashboard in Process Direct, see Identity Confirmation.

This document outlines how to use the legacy Proof of Identity Amendment (POIA) screen.

POIA screen

Staff can use the Legacy POIA screen to:

• amend POI document details when they have been incorrectly coded
• insert correct POI documents, and
• delete incorrect POI documents

To make these changes on the Legacy POIA screen, the customer must be current and the POI indicator on the legacy Proof of Identity Summary (POIS) screen must be Y.

If a customer is on a POI exemption, documents can be added via the Legacy POI screen as usual.

If a customer has not reached standard POI, it is not possible to correct the serial numbers of documents already coded. These can only be corrected when standard POI is reached.

Documents should only be updated if previous coding is clearly incorrect. If the document details have changed over time, do not update the Legacy POI screen. For example, when there is a different expiry date on a passport or licence. This includes when a document is provided as part of the Legacy Abridged POI process.

Access to the Legacy POIA screen is restricted in each site. Only Identity Subject Matter Experts (SME) and Local Peer Support (LPS) have access. Service Officers need to contact their Identity SME with details of documents that need to be amended, inserted or deleted.