Processes for RapidConnect appointments 001-02030010

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Policy

Social Security Guide, 1.1.R.05, RapidConnect (JSP, YA)

Social Security Guide, 3.1.3, Notification & recipient obligations

Social Security Guide, 3.11.12, Initial connection to employment services (RapidConnect)

Social Security Guide, 3.11.12.10, Exemptions from RapidConnect provisions

Social Security Guide, 3.11.15, Reasonable excuse

Social Security Guide, 8.1.1.60, Contacting Services Australia about a claim

Social Security Guide, 8.1.2.40, Claim determination - payment specific provisions

Social Security Guide, 8.1.3.10, Provision of information

Social Security Guide, 8.2.1, Transfers

Social Security Guide, 8.2.2, Reclaiming a payment

Legislation

Links to the Federal Register of Legislation site go to a 'Series' page. Select the 'Latest' version.

Fails to attend interview

Social Security Act 1991

section 547AA (YA), Youth allowance not payable if person fails to attend interview etc. in certain circumstances
section 615 (JSP), JobSeeker payment not payable if person fails to attend interview etc. in certain circumstances

JSP or YA Claim

Social Security (Administration) Act 1999

section 37(2), Grant of claim, (determination of a JobSeeker Payment claim)
section 37(6), Grant of claim, (determination of a Youth Allowance claim)

Requirements

Social Security (Administration) Act 1999

section 13, Deemed claim-person contacting Department about claim for a social security payment
section 63(2), Requirement to attend department
section 80, Cancellation or suspension determination

Agreements and arrangements

Services Australia delivers payments and services on behalf of other government agencies. A range of bilateral agreements and Bilateral Management Arrangements (BMA) governs our relationships with those agencies.

For more information, contact the Networks and Partnerships Team.

Operational Information