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Job Seeker Snapshot factors for torture and trauma 001-02050060

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This document explains the Job Seeker Snapshot factors for job seekers who have experienced torture and trauma face severe barriers to finding employment. To accurately assess this barrier, these job seekers need to be identified during the Job Seeker Snapshot interview so they can be referred to specialist services for refugees or an Employment Services Assessment (ESAt), if appropriate.

Possible indicators of torture and trauma

The following can be indicators to help identify if a job seeker may have experienced torture or trauma:

  • Job seekers who have entered Australia on a refugee or humanitarian visa or been granted refugee status on-shore. These visas can be used as an indicator to identify job seekers who may have experienced torture and trauma
  • Newly arrived refugee or Humanitarian Programme customers may have an Integrated Humanitarian Settlement Strategy (IHSS) service provider, friends, or relatives come to their initial interview and registration with Services Australia. They may also visit a Services Australia office alone, with the help of an interpreter. This may facilitate early identification of torture and trauma victims
  • Job seekers who have suffered childhood sexual abuse or violence, or sexual abuse or family and domestic violence as an adult may be harder to identify. It is possible, that while these underlying causes are not identified, other observable characteristics may be obvious

The Resources page has links to organisations that provide support for people who have experienced torture and trauma.

Communicating with victims of trauma and/or torture

Referrals to services for the treatment of torture and trauma

Referrals to specialist services for refugees

Specialised and Intensive Services (SIS)

Conducting a Job Seeker Snapshot interview

First Contact Service Offer (FCSO) workflow

Assessment Services

Job Capacity Assessment (JCA) Referral

Request an Employment Services Assessment (ESAt)

Exempting a job seeker from mutual obligation requirements due to special circumstances

Family and domestic violence