Inactivating job seekers registration for volunteer Employment Services job seekers 001-02060040

Volunteer job seekers can remain registered indefinitely.

A volunteer registration will inactivate automatically if they do not use their Workforce Australia online account for 12 months.

Job seekers wanting to regain access to Workforce Australia Online as a volunteer need to re-register via their online account.

If a customer's job seeker registration has been inactivated and the job seeker wishes to be re-registered, Service Officers should:

• tell the job seeker to access their Workforce Australia Online account via myGov or the Department of Employment and Workplace Relations (DEWR), or
• If assistance is required, register the job seeker via the Job Seeker Registration workflow within the Participation Summary in Process Direct

Volunteer job seekers who request their job seeker registration be inactivated, should be advised to contact Department of Employment and Workplace Relations (DEWR). DEWR may approve a short suspension from employment services, if they decide this is more suitable than an inactivation based on the job seeker's circumstances.

If a volunteer job seeker requests inactivation, go to Step 2.

Disability Employment Services (DES)

Services Australia cannot inactivate job seeker registration for customers volunteering in DES. Service Officers should advise DES volunteers who no longer wish to participate in employment services to contact their DES provider, who will record an Exit. Procedure ends here.

Workforce Australia

Service Officers should tell volunteer job seekers who request inactivation to contact the Department of Employment and Workplace Relations (DEWR) to discuss their voluntary participation prior to taking any action.

Does the job seeker agree to discuss their request for inactivation with Department of Employment and Workplace Relations?

• Yes, procedure ends here
• No, the job seeker requests the Service Officer to inactivate their registration, go to Step 3

Select Customer Summary from the Process Direct landing page:

• Enter the job seeker's CRN, select Go
• Select > Participation Summary > Job seeker registration & provider referral information > Inactivate job seeker registration
• Select appropriate code from the drop down box for the Inactivation reason field
• The Inactivation Date field will display. Data defaults to today's date, click submit
• Select OK
• Go back to START landing page where benefit status line for job seeker (JSR) displays as inactive (INA)
• Record a Note on the job seeker's record regarding this action

Note: where the job seeker's registration cannot be inactivated by Services Australia, the 'Inactivate job seeker registration' option will not be available.