Participation in Skills for Education and Employment (SEE) 001-02090030

The customer’s Referral Summary (RRSUM) and Activities and Exemptions (AEX) screens automatically update with placement in Skills for Education and Employment (SEE).

When a customer is:

• Centrelink managed: A new Job Plan is not required, providing the customer continues to:
• participate in their approved activity, and
• meet their requirement to be Centrelink managed
• provider managed:
• the provider is responsible for updating the Job Plan

Provider managed customers must be advised of the compliance consequences of not attending the SEE program as detailed in their agreed Job Plan.

If a referral to SEE is identified for a provider managed customer when re-running the Job Seeker Snapshot, tell the customer to discuss participation in SEE with their provider.

It is not compulsory for the customer to accept the SEE referral, but it becomes a compulsory activity, subject to compliance, for provider managed customers when:

• it is recorded in the Job Plan, and
• the Job Plan is signed by the customer

SEE is expected to start within 28 calendar days of the Pre-Training Assessment appointment.

The SEE provider finalises the referral with the reason Did Not Start Program (NST), if the customer:

• fails to attend training on the scheduled start date, and
• does not commence within 5 business days of the scheduled start date

If the customer wants to start SEE any time after the first week of the scheduled start date, a new referral is required.

See Non-attendance or inappropriate conduct in a compulsory activity.

The provider and the participant may agree to a suspension from training rather than withdrawing the participant from training entirely.

SEE participation can be suspended for the following reasons:

• Health (HLT)
• Personal Issues (ISP)
• Other training /education (OTE)
• Casual or seasonal work (AEO)
• Cannot contact participant (CCP)

When SEE participation recommences, to cover the period of absence, the SEE provider can increase the SEE:

• duration, or
• intensity

A customer may be suspended from training for:

• unacceptable behaviour
• unsatisfactory attendance, or
• misuse of computer or internet facilities

Use code UBH for these suspensions.

Compliance action must be considered in these circumstances. See Step 2 in Table 2.

If the customer’s:

• SEE participation details have not been updated on their record, and
• SEE status or dates are not the same as the customer indicates, contact the SEE provider to resolve the discrepancy

When discrepancies exist, the participation event information and dates must be updated by the SEE provider. Once the updates are completed, the information will automatically update the RRSUM in the Services Australia system.

Service Officers must report the issue to Participation Programs Team and include specific details of the case. See Resources for contact details.

A customer who is participating in SEE and has met their mutual obligation requirements, must meet their attendance obligations for this activity.

The SEE provider:

• monitors each participant's attendance
• takes appropriate action to withdraw a participant, when
• unsatisfactory attendance persists, or
• explained absences are such that the participant is not adequately participating and cannot reasonably be expected to satisfactorily complete SEE
• notifies Services Australia within 5 working days, if participation in SEE is suspended or finalised. This includes where SEE is completed or another outcome has occurred. For example, the customer finds employment or withdraws from SEE

The provider may withdraw the participant from SEE, if they:

• cease to participate
• are absent from SEE without a suitable reason on regular occasions, or
• fail to return to SEE within 4 weeks of the agreed date, following suspension

Providers may consider alternatives to withdrawal. For example, temporary suspension.

The provider must advise Services Australia within 5 working days of withdrawal.

The Participation Summary screen prompts the Service Officer if a Job Plan update is required. When SEE has been finalised before the due date shown:

• investigate the reason for non-attendance
• take the appropriate action, and
• record a DOC, with:
• details of the non-attendance, and
• the action taken

For Centrelink managed job seekers, where the participant has been withdrawn or suspended from SEE, and they are no longer meeting the requirements to be Centrelink managed:

• job seeker management activities will invoke, and
• they will be referred to an employment services provider

For provider managed customers, where SEE is in their Job Plan, see Non-attendance or inappropriate conduct in a compulsory activity.

A customer can recommence SEE at any time.

The provider will confirm the customer’s recommencement in SEE within 5 working days. This will display on the customer’s Referral Summary (RRSUM) screen.

When it is identified a customer would benefit from a further period of SEE training, Services Australia may not be able to create a new referral immediately. For an immediate re-referral, tell the customer to contact:

• an employment services provider
• a SEE provider, or
• the DEWR Digital Services Contact Centre

A customer must discuss any transfer with their provider. If they wish to transfer to:

• another site run by the same provider, the existing placement continues
• a new provider, then a new referral is required. The current provider must contact the new provider to seek agreement. Once agreed:
• the initial provider finalises the referral with the reason of 'customer withdrawn (transfer)', and
• a new referral is required
• tell the customer to contact an employment services provider, a SEE provider or the DEWR Digital Services Contact Centre who can re-refer them immediately

Services Australia is automatically advised within 5 working days when a participant has completed SEE. The course completion displays on the customer’s RRSUM screen.