Direct registration with a provider for Inclusive Employment Australia 001-02230030

A customer with a disability, injury or health condition directly approaches an Inclusive Employment Australia (IEA) provider for employment assistance.

The provider will confirm the job seeker's eligibility.

Contact with the agency may occur where the IEA provider starts the full direct registration process. The system matches the customer with a valid Customer Reference Number (CRN) for a 'person' record (not a 'child' record). If:

• assistance with this is required, the provider or the customer will contact the agency. Go to Step 2
• a match is made, the provider conducts an eligibility assessment. Go to Step 5

If the IEA provider is unable to find a valid CRN for the customer, they should (wherever possible, and where this arrangement is suitable for the customer) contact the agency by telephone while the customer is present and:

• Ask for a CRN (this is all that is required)
• Allow the customer to talk to the agency and provide sufficient details to create a CRN

If this is not possible, the provider should ask the customer to contact the agency themselves, by the most convenient means for them, either by phone or in person.

The provider should give the customer a clear explanation about what type of assistance is required from the agency.

When the customer has contacted, clearly establish what assistance is required. If this is not clear, contact the provider to check.

Staff must complete a thorough search to check if the customer already has a CRN. See Searching for a customer on the system.

Does the customer already have a CRN?

• Yes, provide this information directly to the provider. If the provider has contacted, this can be done without speaking to the customer. The provider can complete the remainder of the direct registration process
• No, go to Step 4

To create a customer record, see Adding a customer to the system.

There is no need for the customer to provide the agency with identity confirmation or Australian residency if the customer is not seeking any other service from Services Australia, such as claiming an income support payment.

Advise the customer of the CRN.

The provider can now complete the remainder of the direct registration process.

When a provider registers a customer for IEA services, the Department of Employment and Workplace and Relations' (DEWR) Employment Services System (ESS) checks for a current (if required) and valid ESAt to determine eligibility.

The following customers do not require an ESAt/JCA to commence in IEA:

• Customers eligible for Ongoing Support (Work Assist) participant assistance
• Special Class Clients (SCCs), and
• Eligible School leavers

Eligibility for these customers will be assessed by the provider.

DSP customers and NDIS participants with an ESAt/JCA completed and accepted, regardless of the age or referral recommendation made in the report, do not require a new ESAt/JCA to commence in IEA.

Outcome of the check for a current and valid ESAt or JCA (if required):

• If there is a current and valid assessment recommending IEA, the IEA provider will record the placement. Procedure ends here
• If a current and valid assessment does not recommend IEA, the customer cannot access this service except if they are a DSP customer or NDIS participant. All other customers may choose to approach a provider who offers the service recommended in the ESAt/JCA. Procedure ends here
• If the customer has had a significant change in circumstance, or there is no existing assessment, an ESAt referral is required. Go to Step 6

An IEA provider can directly refer a customer volunteering for employment assistance services for an ESAt. This requirement for an ESAt is voluntary for these customers.

For DSP customers aged under 35 years with participation requirements, see Pre-screening and booking participation interviews for Disability Support Pension (DSP) customers.

The Assessor or a Service Officer will refer the customer to the referring service provider unless the ESAt report determines a more suitable service is appropriate. The customer may choose to be referred to a different provider within the same services (for example IEA). In this case, the customer needs to contact the Department of Employment and Workplace Relations to change provider.