Assessing independence for Youth Allowance (job seeker) customers with a partial capacity to work 001-04030050
This document outlines information to help Service Officers decide if a customer is eligible for independent status for Youth Allowance (YA) because the customer has a partial capacity to work.
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Assessing independence due to a partial capacity to work for JCA acceptance and/or DSP new claims
Assessing independence due to partial capacity to work
Assessing independence due to a partial capacity to work for JCA acceptance and/or DSP new claims
Table 1
Step |
Action |
1 |
JCA acceptance and/or DSP new claims in Process Direct + Read more ... Where a Job Capacity Assessment (JCA) requires acceptance in Process Direct for a DSP new claim, the Medical Conditions Details (MC) screen and the Independent/Homeless/Away from Home Details (NIH) screen will automatically populate in the following scenarios:
An error message E516NM may present when attempting to accept the JCA report if the auto coding is unable to complete. To resolve the error the JCA must be accepted in Customer First. Has the JCA been accepted with the MC and NIH screens coded from the DSP claim PNA date?
|
2 |
DSP new claim requires coding correction + Read more ... If the MC and NIH screens have not been coded from the correct date, the screens will require correction within the DSP new claim SOA. Correct MC screen:
Correct NIH screen:
Continue with DSP claim processing. If the customer is being rejected for DSP, tell the customer they have been granted the independent rate of Youth Allowance (YA) job seeker, during the Service Officer Interview. Procedure ends here. |
Assessing independence due to partial capacity to work
Table 2
Step |
Action |
1 |
A YA customer indicates they are independent + Read more ...
|
2 |
Is the customer a YA job seeker? + Read more ...
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3 |
Assessment of partial capacity for work (PCW) + Read more ...
Obtain a new ESAt when:
Has the customer's current capacity to work been assessed?
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4 |
Customer's current capacity to work + Read more ...
If the customer does not have a current assessed reduced work capacity, make a referral for the customer to attend an Employment Services Assessment (ESAt) appointment. |
5 |
Current participation category + Read more ...
The customer's participation categories are calculated based on their payment type, age, mutual obligation requirements indicator, Temporary Reduced Work Capacity (TRWC) and future capacity to work with intervention (PCW). The following participation categories represent customers assessed as having a PCW:
Check the Participation Summary screen for the customer's participation category. Has the assessment of the customer's work capacity resulted in them having a partial capacity to work (PCW)?
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6 |
Commencement date for independence + Read more ...
The customer is independent. The commencement date for the independent status is taken to be one of the following:
For coding instructions, go to Step 7. |
7 |
Coding independence + Read more ...
Note: if the PCW is the result of a JCA completed for a DSP claim, or an upgraded ESAt being used for a DSP claim, then the commencement date for the NIH coding will be the PNA date, as it will need to match the MC coding if the customer was on YA as a job seeker at that date. Otherwise, it is necessary to match the NIH start date to the date from which the customer is confirmed as having a PCW as shown on the Customer Target Category Summary (CTCS) screen. If the dates do not match, the error E516NM - This customer is eligible for the Independent Rate of YAL will prevent further updates.
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8 |
Customer to be granted independent status + Read more ...
Note: an automatic review is created to reassess the customer's eligibility for independent status if there is a change to their work capacity. See Reviews of independence for Youth Allowance for details, if required. Record details on a DOC. Note: if a customer has received a Crisis Payment (CrP) and a change has occurred, a manual reassessment of the Crisis Payment (CrP) may be required. For more information, see Reviewing and reassessing Crisis Payment (CrP). Procedure ends here. |
9 |
Pending ESAt outcome + Read more ... New claim: Did the customer provide parental income?
If the outcome of the ESAt is unfavourable, continue to process the claim as normal. Non new claim: The customer is to remain on current dependent rate pending the outcome of the ESAt. If claim is to be rejected, consider other grounds for independence. See Independence for Youth Allowance (YA) customers. |