Notes
Table 1: This table outlines notes available to Service Officers when a job seeker completes online tasks but the result is not successful.
Trigger | Notes Text |
Unsuccessful update - Job seeker disagrees with Job Plan | Customer indicated they did not agree to Job Plan on <System date> (sequence number, version number). |
Unsuccessful update - Job seeker refuses Job Plan | Customer indicated they refused Job Plan on <System date> (sequence number, version number). |
Job seeker agrees to Job Plan, DEWR is successfully updated, ISIS update fails | Customer agreed to their Job Plan on <System date> and it has been updated with DEWR. There was an error when updating the Job Plan to their record. Please investigate and correct. Error returned: <Error> |
SUS-FRC job seeker agrees to Job Plan. The restore update fails (including if arrears are created during assessment) | Customer agreed to their Job Plan on <System date> and it has been updated with DEWR. There was an error with removing the customer's suspension. Please investigate and correct. Error returned: <Error> |
Receipt messages
Table 2: This table outlines receipt messages returned to job seeker on actioning online task.
Job Seeker actions to agree to Job Plan Online Task | Receipt Notes for Job Seeker |
Agree | [Tick Icon] You have agreed to the terms listed in your Job Plan |
Disagree | [Tick Icon] You have disagreed with the terms listed in your Job Plan |
Refuse | [Tick Icon] You have not agreed to your Job Plan |
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