Table 1: This table outlines notes available to Service Officers when a job seeker completes online tasks but the result is not successful.
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Trigger |
Notes Text |
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Unsuccessful update - Job seeker disagrees with job plan |
Customer indicated they did not agree to job plan on <System date> (sequence number, version number).
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Unsuccessful update - Job seeker refuses job plan |
Customer indicated they refused job plan on <System date> (sequence number, version number).
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Job seeker agrees to job plan, DEWR is successfully updated, ISIS update fails |
Customer agreed to their Job plan on <System date> and it has been updated with DEWR.
There was an error when updating the job plan to their record. Please investigate and correct.
Error returned: <Error>
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SUS-FRC job seeker agrees to job plan. The restore update fails (including if arrears are created during assessment) |
Customer agreed to their Job plan on <System date> and it has been updated with DEWR.
There was an error with removing the customer's suspension. Please investigate and correct.
Error returned: <Error>
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