Outstanding compliance action for imprisoned job seekers 001-10040040

When the imprisonment suspension is finalised, background processing will usually automatically finalise any outstanding participation suspensions.

This includes the following outstanding participation suspensions:

• DNA participation appointment or activity (APA)
• Non-attendance report received (ANR)
• Did not meet provider requirement (TCF)
• Provider work refusal failure (TCW)

Occasionally, an error message will present on the Assessment Error and Warnings (AWE) screen which will prevent an imprisonment suspension from being finalised. When this occurs, manual intervention will be required.

Is a participation suspension preventing finalisation of imprisonment suspension or preventing the imprisonment suspension from being applied from the correct date of effect?

• Yes, go to Step 2
• No, go to Step 5

Service Officers in the Incarcerated Customer Servicing team can restore payments that are suspended with reason 'DNA participation appointment or activity' (APA) via the Benefit Action (BA) screen. Once payment is restored, the imprisonment suspension can be processed.

Manual intervention by PST-skilled staff (WNPPD) is required for the following participation suspensions:

• Non-attendance report received (ANR)
• Did not meet provider requirement (TCF)
• Provider work refusal failure (TCW)

Manual intervention is only appropriate where a participation suspension prevents finalisation of the imprisonment suspension or prevents the imprisonment suspension being applied from the correct date of effect.

Is manual intervention required by PST-skilled staff (WNPPD) to lift a participation suspension?

• Yes, go to Step 3
• No, go to Step 5

The Service Officer from the Incarcerated Customer Servicing Team processing the prison admission is responsible for creating an open Fast Note, to ensure this is actioned by PST-skilled staff (WNPPD):

• Use Fast Note - select Auto text, use Jobseekers > Update > PST Action to lift suspension

Note: The date of receipt (DOR) will default to the date the Fast Note is being added, do not change this to an earlier date.

PST - skilled staff (WNPPD) are required to take the following action when allocated a PST Action to lift suspension Fast Note via:

• Work type - ZALL_ACT_PST (ACTDOCs - Participation Solutions Team)

In Process Direct:

• Enter the customer's CRN, select Go
• Select the customers CRN from the results
• Go to the Participation Compliance Hub (BIPCW) screen
• Select Compliance workflow for the outstanding Suspension Report
• On the Completed/provider compliance actions screen, select Re-Engagement
• From the What is the re-engagement outcome? field, select the appropriate reason for the imprisoned job seeker
• Select Next, then select Close
• Select Assess
• Finalise the transaction by selecting Assess again, then select Finish. Record details of the update on the Finalise screen
• Select Finalise to complete the transaction to trigger the background processing, which lifts the participation suspension

Repeat these actions for all outstanding suspension reports until the benefit status is current.

Complete the Fast Note off the Activity List (AL) screen and clear out of the customers record.

The Incarcerated Customer Servicing Team is responsible for recording the imprisonment suspension.

When the record is cleared after an imprisonment suspension has been finalised this also triggers automatic background processing to finalise any other outstanding compliance action. This includes:

• Capability Assessments
• mutual obligation, unemployment and work refusal failures
• No Show, No Pay, connection, non-attendance, reconnection and serious failures
• Unemployment Non-Payment Periods
• Comprehensive Compliance Assessments (CCA)