Re-engaging to a Community Development Program (CDP) provider 001-10090020

RAPRC - Re-engagement appointment booked for a connection

RNSNP - Re-engagement appointment booked for a No Show, No Pay failure. (Note: this appointment type is no longer in use. No Show No Pay failures with a disengagement flag for failure to attend a compulsory activity are no longer generated, as activities in CDP are voluntary)

Note: 'RACOA' (serious failure waiver) appointments have not been included in the above list as their purpose differs from other re-engagement appointments.

RNH - No re-engagement, current exemption

RNE - No re-engagement, no phone/diary appt available

RNL - No re-engagement, Provider requested withdrawal

RYS - Self re-engaged after failure event date

The Participation Compliance Hub is the tool used to record re-engagement. In limited situations if the Participation Compliance Hub is not available, the system can be used to record a 'no re-engagement requirement' using the following steps:

• on the Incident Summary (BIIS) screen, select the failure
• on the BIDE screen place a 'Y' in the View Investigation Items: field and press [Enter] to go to the Investigation Items Summary (BITS) screen
• on the BITS screen type 'BITE' in Nxt: field
• on the Investigation Item (BITE) screen, record the appropriate 'no re-engagement' code then enter an 'I' in the Action: field
• proceed through Assessment Results (AR) screen to finalise the update