Finalising Remote Australia Employment Service (RAES) re-engagement requirements 001-10090050

If a RAES job seeker has been notified of a reconnection or further reconnection requirement, a reconnection failure and reconnection failure penalty period may apply if the RAES job seeker does not comply with the requirement.

A reconnection or further reconnection requirement is not finalised until:

• the RAES job seeker meets the requirement, or
• the Services Australia or the RAES provider determines the RAES job seeker no longer needs to meet the requirement

The action required to finalise a reconnection or further reconnection requirement depends on the type of requirement. The requirement will either be automatically finalised or it may need to be manually finalised by a Service Officer.

If a RAES job seeker does not comply with a reconnection or further reconnection requirement within 29 days of the requirement first being issued their participation payment will be cancelled 'Customer failed to re-engage' (CDR) and cannot be restored. To receive payment again the job seeker will need to lodge a claim. The claim start date should not be backdated to the date of cancellation even where it is lodged within 14 days of the 'CDR' cancellation.

If a RAES job seeker has been notified of a requirement to attend a re-engagement appointment with their RAES provider, the provider is responsible for:

• recording the appointment outcome in the Online Diary as soon as possible after the appointment time. For re-engagement appointments scheduled for waiver of a serious failure, a DNAI or DNEP result will trigger the re-application of the serious failure penalty
• where the RAES job seeker has not attended, attempting to contact the RAES job seeker and considering if compliance action is appropriate
• where the appointment was scheduled as a result of a NAR, and the RAES job seeker has attended, finalising the NAR

Services Australia's role is to establish contact with the RAES job seeker and investigate any resulting failure.