Processing JobSeeker Payment (JSP) claims 001-19051507
Expand allExamples of changes in care
Note: these examples of changes in care are not reflective of all scenarios.
|
Example |
Description |
|
1 |
A child has entered a customer's care Mary has lodged a claim for JobSeeker Payment (JSP). Mary's claim shows on the Child Details in the Claim Summary that Mary has 50% shared care of a child.
Mary's claim also has the SHAREDJSP keyword. This means that a change of care assessment is required.
Mary's Shared Care Assessment (SCA) and Child in Care (CHC) screens show that the child is currently assessed as being 100% in Mary's care. This indicates a change of care may have occurred. An Assessment of Care Arrangements referral must be completed as job seeker staff are not suitably skilled to make a care assessment. |
|
2 |
A child has left the customer's care David has lodged a claim for Job Seeker Payment (JSP). David's claim shows on the Child Details in the Claim Summary that there are no children in David's care.
David's claim also has the SHAREDJSP keyword. This means that a change of care assessment may be required. David's Child in Care (CHC) screen shows that a child is currently assessed as being in David's care.
This indicates a change of care may have occurred. An Assessment of Care Arrangements referral must be completed as job seeker staff are not suitably skilled to make a care assessment. |
Process Direct support
The Process Direct support page contains current issues, links to Operational Messages and support material.
Common screens for JSP claims
Table 1
|
Screen |
Navigation via |
When to check |
|
Address (AD) |
Customer Details Task Selector |
Always |
|
Accommodation (ACS) |
Customer Details Task Selector |
Always |
|
Sharing Details (SDQ) |
Super Key |
If the customer is sharing accommodation |
|
Earnings (EANS) |
NSS Task Selector |
If the customer or partner has earnings |
|
STP Employer Update (EMCF) |
Super Key |
If the customer has been presented with an STP employer |
|
Employment Separation (IMP) |
NSS Task Selector |
If the customer has received leave payments or redundancy from employment |
|
Managed Investments (MIS) |
NSS Task Selector |
If the customer or their partner has managed investments |
|
NSS Waiting Period Calculation (NDC) |
NSS Task Selector |
Always |
|
Other Assets Details (OAS/OASS) |
NSS Task Selector |
Always |
|
Real Estate / Business Identity Details (REBS) |
NSS Task Selector |
If the customer or their partner has a business or real estate |
|
Shares and Securities Summary (SILS) |
NSS Task Selector |
If the customer or their partner has shares or securities |
|
Income Streams (SUPS) |
NSS Task Selector |
If the customer or their partner has income streams |
|
Savings Bank Accounts (SVP/SVS) |
NSS Task Selector |
Always |
|
Seasonal Work Details (SWP/SWPS) |
NSS Task Selector |
If the customer has declared seasonal work |
|
Payment Destination (PAS) |
Super Key |
Always |
|
Tax File Number (TFN) |
Super Key |
Always |
|
Principal Carer (PCCD) |
Super Key |
If the customer is a principal carer |
|
Child Claim Override (CHOC) |
Super Key |
If the customer has a dependent child in their care |
|
Ordinary Waiting Period (OWP) |
Super Key |
Always |
|
Entitlement (ELD) |
Displays after selecting Assess (if no errors) |
Always |
|
Payment Summary (PS) |
Super Key from ELD |
Always to confirm payment from the correct date |
Q888 text for inviting customers with a dependent child to claim Family Tax Benefit (FTB)
'You may be eligible for Family Tax Benefit (FTB) based on your circumstances. To find out if you are eligible for any family assistance, please go to servicesaustralia.gov.au/paymentfinder'.