JobSeeker Payment (JSP) Service Updates 001-19051639
Expand allThis document outlines all the issues relating to Service Profiling for JobSeeker Payment (JSP) customers.
Service Profiling
Service Profiling is a way of identifying groups of customers in need of a more targeted level of service.
Preparing for customer contact
Information displayed on Profiling screens allows Service Officers to better prepare for customer contacts. Service Officers have access to a set of recommended actions and information about issues that should be discussed during the contact in order to achieve the best outcomes for the customer.
The Profile relates to a specific program outcome and requires the completion of a Service Update and to check that the correct entitlement is received.
Service Updates are displayed as Service Components for the relevant Profile on the customer's record. Each Service Component contains a set of Service Actions which may need to be completed for the customer. Some of these actions are automated and some are completed manually.
Contents
Related links
Service Components and Service Actions
Attributing Service Profiling Debts to Integrated Review System (IRS) Service Updates