Registration for Pension Bonus Scheme (PBS) 065-07010010
mySupport
Use this webform to request the Centrelink Payments Support Team (CPST) to stop a customer payment.
- Go to mySupport
- Search Stop
- Select Stop customer payment
Complete and Submit the webform and record the Service Desk (SD) number generated
For Centrelink payment support from CPST, see mySupport
- In the search bar, enter ‘Support when assisting’
- Select the most appropriate Support Offering based on the life event. For example, for Age Pension (AGE), select the offering Support when assisting ageing customers. CPST Support Offerings include:
- Support when assisting ageing customers
- Support when assisting customers in a crisis or an emergency
- Support when assisting customers who are looking for work
- Support when assisting customers with health and disability
- Support when assisting families
- Support when assisting students
Article
- Go to mySupport
- Search for: Valid reasons to call the urgent escalation channel
- Search for: How to escalate a mySupport ticket
Comparable Foreign Payments and New Zealand
The New Zealand Agreement on Social Security differs from all other Agreements in that if a registered member of the PBS was to pursue their entitlement to New Zealand (NZ) Superannuation (New Zealand's equivalent to Australia's Age Pension) the NZ authorities would require the person to lodge a claim for Australian Age Pension. If the claim for Age Pension is granted, even at Current Zero Rate (due to the direct deduction of the NZ payment) the person would no longer be qualified at any time for a Pension Bonus Payment.
Examples
Meeting work test requirements for backdating registration date
This table contains examples of meeting the work test requirements for backdating a customer's registration date for Pension Bonus Scheme (PBS).