Transition Care Programme 065-13030000

From 20 August 2022, the Department of Health and Aged Care automatically sends the transition care extension information to Services Australia. This information shows in the Aged Care Staff Portal (ACSP).

Occasions may still occur where the agency receives transition care extension requests by:

• My Aged Care's emails, or
• the paper format (the Aged Care Application for an Extension of Transition Care (AC012) form)

Has the agency received the transition care extension information by phone or email?

• Yes, go to Step 2
• No, for processing in ACSP, go to Step 3

Services Officers can contact the aged care service by:

• phone, or
• email

Advise the aged care service the following:

• The AC012 form has been decommissioned and Services Australia no longer processes transition care extension requests
• Transition care extension requests are automatically sent from the Department of Health and Aged Care to Services Australia
• Transition care extension requests must be lodged using My Aged Care Provider Portal and
• The aged care service can use the My Aged Care - Provider Portal User Guide: Part 2 Team Leader and Staff Member Functions. A link is available on the Resources page for the Department of Health and Aged 'Care's website for more details Add a care recipient note in the ACSP detailing the action taken.

See Table 14 in Aged Care Staff Portal (ACSP) - Care Recipient in Context (CriC) for the process.

To add a note in ACSP, all fields are optional unless marked with an asterisk.

Log on to the ACSP. The Welcome to the Aged Care Staff Portal Home page (the Home screen) screen shows:

• Select the Service Search tile from the All searches menu tab. The Service Search screen shows
• Complete the Enter service details section and the following fields:
• Select the relevant option in the Search by* field - defaults to NAPS ID. Service Officers can search for services by BP ID, NAPS ID, RACS ID or Service details
• NAPS ID - this is a mandatory field if the NAPS ID option has been selected in the Search by* field ID
• BP ID - this is a mandatory field if the BP ID option has been selected in the Search by* field ID
• RACS ID - this is a mandatory field if the RACS ID option has been selected in the Search by* field ID
• Service name - all other fields are optional if this field is completed
• Select Search. The search results will show
• Select the relevant hyperlinked aged care service ID in the search results table. The ACSP landing page shows

Update existing care recipient's details by 2 methods, the:

• individual care recipient's profile, go to Step 5
• Current claim screen, go to Step 6

To search for an individual care recipient's profile:

• go to the Care recipient's details screen via the Main Menu dropdown menu
• key in the relevant care recipient's details in the Search field
• select the relevant hyperlinked care recipient profile in the search results table
• the individual care recipient's profile shows
• select the Care recipient tab - select the Event summary option
• the Event summary screen shows
• Go to Step 7

Update existing care recipient's details in the Current claim screen:

• go to the Current claim screen via the Main Menu dropdown menu
• key in the relevant care recipient's details in the Search field
• select the relevant hyperlinked care recipient profile in the search results table
• the individual care recipient's profile shows
• select the Circumstances tab - select the Event summary option
• the Event summary screen shows
• Go to Step 7

In the Event summary screen, Service Officers can register new events or update existing events for existing care recipients.

Register new events, see Table 13 > Step 1 in Aged Care Staff Portal (ACSP) - Service in Context.

Update existing events, see Table 14 > Step 9 in Aged Care Staff Portal (ACSP) - Service in Context.

Go to Step 8.

Finalise the transition care monthly claim form in the Staff Portal.

See Table 2 > Step 8 in Aged Care Staff Portal (ACSP) - Service in Context.

The transition care monthly claim form can be approved by the:

• Staff Portal - see Table 3 > Step 8 in Aged Care Staff Portal (ACSP) - access and using various menus in the home page
• ACMPS - see Table 7 in Maintain claims in Aged Care Management Payment System (ACMPS)

To register a transition care:

• entry event, go to Step 2
• departure event, go to Step 3

If the event has been submitted successfully, a successful receipt message will show.

All fields are optional unless marked with an asterisk.

To register a transition care entry event, 'A users' will need to be in an individual care recipient profile.

In the individual care recipient's profile, select:

• Circumstances tab
• Entry - the Entry summary screen will show
• Register entry - the Register entry screen will show

On the Register entry screen, complete the:

• Type of care* field - select Transition care
• Hospital admission date* field
• Entry date* field
• Functional capacity score (MBI) on entry* field

Does the 'A user' want to complete the Register entry event process?

• Yes, select Submit
• No, select:
• Back to go back to the Entry summary screen, or
• Cancel to cancel the entry event

• Registering departure events can be completed via 2 methods (that is, at an individual care recipient's level or as bulk events)
• This step applies at an individual care recipient's level
• To register Bulk care setting days, see Table 6 > Step 3 in Aged Care Provider Portal (ACPP)
• The Functional capacity score (MBI) on entry field will show for flexible care services
• If Cancel is selected, the Cancel message will show asking the 'A user' to select Yes or No to cancel the event
• If the event has been submitted successfully, a successful receipt message will show
• When adding the departure date, 'A users' can only select a date that is less than 2 years before (or equal to) the current date
• The departure event will be rejected if the date is greater than the 2 years
• 'A users' will need to send an email request and supporting evidence to the Aged Care Payments Team
• See the 2 year variation rule in the Aged Care Provider Portal for the process

All fields are optional unless marked with an asterisk.

In the individual care recipient's profile:

• select Circumstances tab
• select Departure - the Departure summary screen will show
• select Register departure - the Register departure screen will show
• complete the Departure date* field
• select an option from the Departure reason dropdown menu
• complete the Functional capacity score (MBI) on departure field
• select Submit

Does the 'A user' want to complete the Register departure event process?

• Yes:
• Select Submit to complete the Register departure event process
• Procedure ends here
• No:
• Select Cancel to cancel the Register departure event
• The Cancel message will show asking the 'A user' to select Yes or No to cancel the event