Emergency events and aged care service providers 065-13130000

The Department of Health and Aged Care is responsible for updating the information in Emergency situation summary (service) screen.

Emergency leave provisions can only be used in emergency situations.

See Using the Aged Care Staff Portal for Administration menu tab for more information on all residential care services.

Log on to ACSP.

• Select Emergency situation summary (service)
• Going to the screen, go to Step 2
• Viewing the screen, go to Step 3

From the ACSP Service in Context home page, go to the Emergency situation summary (service) screen using either of the following:

• Main menu (Hamburger button)
• Select the Main menu icon
• Select Emergency situation summary (service) in the Service management section
• The Emergency situation summary (service) screen will display
• Quick find navigation bar
• Select the Main menu icon
• Type Emergency situation summary (service) in the Quick find search bar
• Select Go
• The Emergency situation summary (service) screen will display

The Emergency situation summary (service) screen:

• displays all the current and historical declared emergency situations for an individual residential care service
• is a view only screen

This information flows through to ACMPS via the GPMS gateway.

The Emergency situation summary (service) screen displays the following information in a table format:

• Current emergency situations
• Emergency situation type - displays either Disaster, Epidemic, Pandemic or Other
• Care type
• Start date
• End date
• Created date
• Last updated
• Status - the Declared status will display on or before the end date of the emergency situation
• Historical emergency situations
• Emergency situation type - displays either Disaster, Epidemic, Pandemic or Other
• Care type
• Start date
• End date
• Created date
• Last updated
• Status - displays either Ended or Deleted

Service Officers can:

• select the number of records to display from the Show records drop down list (bottom left corner of the screen)
• type in a keyword in the Search bar to search for all records that contain the keyword. Search results display where the keyword is used anywhere on the record, even if it appears in the middle of another word

Once the emergency event has been declared, residential aged care services can advise emergency leave details as part of their claim through the following channels:

• Online claim via the ACPP, and
• Manual claim (email or paper form)

Service Officers can choose from the following options:

• For the online channel, go to Step 2
• For the manual channel, go to Step 3

Residential aged care services can register the emergency leave details as part of their claim via the ACPP. See Step 17 in the Registering events in ACPP table.

Once the aged care service has registered the emergency leave details in the ACPP, Service Officers process the emergency leave provision as part of the aged care service’s next monthly claim.

Procedure ends here.

If Service Officers are advised of the emergency leave details as part of a manual claim, Service Officers must do the relevant checks to ensure the manual claim form is complete. See Checking the residential care monthly claim form table.

Once Service Officers have completed the checking process, Service Officers can register the emergency leave details in the ACSP. See Step 2 in the Registering events in the Aged Care Staff Portal (Service in Context) have registered the emergency leave details in the ACSP, Service Officers process the emergency leave provision as part of the aged care service’s next monthly claim.

Service Officers must add a care recipient note against the care recipient’s record. For example, the relevant care recipient (name and ID to be included) has been approved for emergency leave provision. See the Using the Aged Care Staff Portal to manage care recipient notes (Care Recipient in Context) table.

Has the Service Officer completed this process for all affected care recipients?

• Yes, go to Step 5
• No,
• Service Officers must repeat this step (Step 4) prior to continuing
• Once this process has been completed, go to Step 5

Service Officers must add a payment statement note to the claim, as per the agreed care recipient note. For example, the relevant care recipient (name and ID to be included) has been approved for the emergency leave provision.

See the Using the Aged Care Staff Portal to manage residential care service notes table.