Increasing study load for Austudy and Youth Allowance (YA) students 102-07020070

• Yes, see Changing or correcting course of study or educational institution for Youth Allowance, Austudy and Pensioner Education Supplement students
• No, go to Step 2

See Approved courses of study for Centrelink administered payments for students

• Yes, go to Step 3
• No, the customer is considered to be a trainee or job seeker. See Part-time or full-time study as an approved activity. Procedure ends here

Note: a student who is already undertaking at least 75% of the normal full-time study load is considered to be full-time. Any increase from their current study load will not affect their payments.

• Yes, go to Step 5
• No, go to Step 4

If a concessional study load has not already been considered, the student would have to test their eligibility for a either a concessional study load or another Centrelink payment.

• If the customer is 25 years of age or older and meets the qualification for Austudy, see:
• Assessing eligibility for the 66% concessional study load for Austudy or
• Assessing eligibility for the 25% concessional study load for Austudy
• If the customer is under 25 years and meets the qualification for Youth Allowance, see Assessing concessional study loads for Youth Allowance (YA)

Record any relevant information on a DOC. Procedure ends here.

• YA (job seeker), see Youth Allowance (YA) job seeker or Australian Apprentice returning to full-time study
• Austudy or YA (student) (concessional study load), see Step 1 in Table 2
• JobSeeker Payment (JSP), see JSP job seekers returning to full-time study

Update part-time or concessional course details, then add the new course details.

Note: proof of enrolment is not required unless there is doubt about the student's enrolment status.

To update the study details in:

• Process Direct, go Step 2
• Customer First, go to Step 3

• Key 'START' in the Super Key
• Select the Study and Scholarship Details workflow from the Task Selector
• Select Customer Study Details. Select Start
• On the Education Details screen, select Edit next to the education line for the existing study
• On the Change Education Details screen, update the Student End Date to the date the student last studied part-time
• Select Save
• Complete the Receipt Date and Channel. Select Save
• The Education Details screen will display
• Add the new study course details
• On the Create Education Details screen, key:
• Participation Status Event Date: the date the student changed to full-time study (that is, the day after the part-time study ceased)
• Enrolment Verification: VNR- Verification not required
• Participation Status, Course Level and Field of Study: key the details advised by the student and from their proof of enrolment
• Course Start Date, Course End Date, Course Id and Student Id: get relevant details from the student to update
• Student Start Date: enter date the student commenced at new institution
• Student End Date: the day the student commenced the full-time study load
• Education Institute Id: select the Search icon and locate the Institution via the Select Education Institute screen
• Select Save

For students in receipt of Austudy or YA, go to Step 4.

• Go to the Education Details History (EDCH) screen in the NSS system for Austudy and YA, and the ISS system for Pensioner Education Supplement (PES)
• Select the existing course in the Student End Date: field code the date the student last studied part-time
• Code the appropriate Source and Date of Receipt, and in the Action: field code 'C' for Correct
• While in the same activity create a new EDC entry in the Participation Status Event Day: field enter the day the student began full-time study (the day after part-time study ceased)
• In the Enrolment Verification: field, code 'VNR' (Verification Not Required)
• In the Participation Status: and Course Level: fields enter information as advised by the student or from their proof of enrolment. Select the correct code from field help
• Get relevant details from the student to update the following fields
• Course Start Date
• Course End Date
• Institution course code
• Student Id
• Update the Student start date: field with the day the student commenced the full-time study load
• Code in the appropriate Source and Date of Receipt, and in the Action: field enter 'I' for Insert
• Select Save

For students in receipt of Austudy or YA, go to Step 4.

Process Direct

• Go to the Newstart Education Status (NES) screen
• Check that the Student Status field shows Full-Time Student
• If it does, go to Step 5
• If not, select Add. On the Create Education Status screen, update the following:
• Start Date: the same as the participation status event date on the Customer Study Details (EDC) screen
• Student Status: FTS - Full-Time Student
• Education Level Attained: the last level the customer has successfully completed
• Select Save
• Select Assess and address any errors/warnings on the Errors (SWE) screen
• Select Assess
• Select Finish. Record details of the update. Select Finalise
• Procedure ends here

Customer First

• Go to the NES screen
• The first page on the NES screen should show Full-time Student in the Student Status: field
• If it does, go to Step 5
• If not, create a new screen:
• Event date: should be the same as the participation status event date on the EDC screen
• in the Student Status: field enter 'FTS' for full-time student
• Educ Level Attained: is the last level the customer has successfully completed
• in the Action: field, input 'I' for Insert
• Finalise the activity on the Assessment Results (AR) screen, after ensuring there are no incorrect back payments or debts raised
• Record the reason for the decision and action on a DOC
• Procedure ends here

To finalise the activity in:

• Process Direct
• Select Assess
• Select Finish. Record details of the update. Select Finalise
• Customer First
• Finalise the activity on the Assessment Results (AR) screen, after ensuring there are no incorrect back payments or debts raised
• Record the reason for the decision and action on a DOC