Return to sender (RTS) mail for Centrelink 102-10030010
Expand allContact Details
Customer Details Helpdesk > go to Identity Program and select Customer Details Helpdesk.
Payment Delivery Team > select positional mailbox.
Forms
To access the Direct Referral to SSO Webform see:
- Social Security and Welfare Quality Team
- Select Direct referral to SSO
Keywords and work item details
Table 1: This table contains details to help with corrective and follow up action.
Note: the !SCANRTS keyword applies to all work items. Look for another keyword
|
Keyword |
Work Item Reasons |
|
SCANNOM |
Nominee as per Links Summary (LS) screen |
|
SCANRCA |
Customer is RCA/CUR on benefit status line |
|
SCANADSE |
Address Summary (ADS) screen shows one of the following: NO FIXED, NO LONGER, CENTRELINK, TO BE ADVISED or HOMELESS |
|
SCANDSPB |
Customer is DSP/CUR, DSB/CUR or AGB/CUR on benefit status line. Also, Age Pension customers who were previously in receipt of Disability Support Pension (DSP) |
|
SCANHOML |
Customer is current on a primary payment and a HOMELESS MFU activity found on Activity List (AL) or Future Activity List (FAL) screen |
|
SCANDAF |
Customer is Restricted Access (previously known as Deny Access) |
|
SCANO80 |
Single Age pensioners aged 80 years and over |
|
SCANDEA |
Customer or partner is recorded as deceased (provisional or confirmed data) |
|
SCANOSEA |
Customer outside Australia as per Country of Residence (CRES) or Customer Advised Travel Details (RSCD) screen when return to sender letter is issued |
|
SCANENDD |
Address previously ENDDATED in last 28 days script wants to ENDDATE again |
|
SCANPTRN |
Address Summary ADS screen indicates partner's address is different. Address may be the same, however have different formatting e.g. U 1 18 or 1/18 |
|
SCANBLOC |
Another activity is preventing the update, e.g. 'STA'rted activity preventing end dating address |
|
SCANMLTI |
Multiple WUK DOC NFA on Document List (DL) screen |
|
SCANDATE |
Scanned Batch Laser Advice (BLA) letter has an invalid date or no date |
|
SCANOLDL |
Return letter more than 42 days old, no other letter issued since return to sender |
|
SCANADD SCANNADD |
Customer has returned correspondence and Home (HOM)/Postal (POS) is different from letter address and Temporary (TEM) or Term (TER) is recorded |
|
SCANMULT |
Customer has more than one letter for the same date on the History Summary (HS) screen |
|
SCANNOT |
Customer’s Benefit is no longer current |
|
SCANHPCC |
Customer’s Health Care Card (HCC), Pension Concession Card (PCC) or Seniors Health Care Card (SHC) has been returned but unable to determine date from Concession Card Issue Summary (CCIS) screen |
|
SCANLET |
Letter on HS print status does not allow for reprint of returned letter |
|
SCANNLET |
System was unable to identify letter on record |
|
SCANOTH |
Letter on HS screen has a status of AU, PC or PQ system cannot determine if customer should be suspended |
|
POSTLTR |
Customer has had a new address recorded, letter to be reissued |
|
SCANNDB |
Customer was sent a letter about unauthorised activities |
|
SCANBEMP SCANRTSB SCANRSS |
Customer was sent a letter and has an outstanding IRS review |
|
SCANINAD |
Customer’s home or postal address is different to the letter address. This may be due to system not recognising special characters (e.g. - , ’ , / ) |
|
SCANNCL |
Customer has an outstanding or started claim at the time of the returned mail |
|
SCANL62 |
Customer has a new address recorded and letter is more than 62 days old |
|
SCANPHY |
Customer has an address type of PHYsical recorded |
|
SCANYPLA |
Customer sent a Youpla Resolution Payment letter |