Deletion or end date of intertwined Centrelink child to parent (CHI/PAR) links 102-13020030

In the parent(s)/guardian(s) record, select the incorrectly linked child from the Child Selection (CHS) screen. Check the Child Miscellaneous Circumstances (CHM) screen for foster care details.

Has the child been coded in foster care of the incorrectly linked parent?

• Yes, email CCMS.SUPPORT.TEAM for clearance to delete the link and code a review date in the Intertwined Register spreadsheet. If clearance is not given, the link will be end dated. Go to Step 3
• No, go to Step 2

Has the child been included in any claim assessment?

• Yes, the link will need to be end dated. Go to Step 3
• No, go to Step 3

Check the Child in Customer Care (CHC), Shared Care (FTB) (FSS) and Shared Care (SSA) (SSC) screens for any coding of the child in the customer's care.

Is the child coded in the customer's care?

• Yes, code the child out of the customer's care
  • If the link was incorrect when coded, delete the incorrect care coding
  • If the link was correct when coded, (i.e. the record has been taken over by another customer), key:

Event Date field, with the date of intertwining

Care Status field, with 'LCC' (Left Customer Care)

Carer field, with the carer number for the 'losing' carer if there is more than one carer or the child has a PERson record

• Check the Assessment Warning and Error (AWE) and Assessment Results (AR) screens for a benefit reassessment. If the activity is producing arrears or a debt, do not finalise the activity. Refer the records via email to Families.Operations.Support for corrective action
• Go to Step 4

Note: if any coding is required and the child has a PERson record, select SELF from the CHS screen and key the changes. Details will ripple across to each customer linked to the child.

• No, go to Step 4

Has the CHI record been converted to a PER record?

• Yes, check the correct parent address has been keyed onto the PER record when converted. If the incorrect address has been keyed, correct it, delete incorrect details and include them in the case for PHYDEL action as appropriate. Go to Step 5
• No, convert the CHI record to a PER record, ensuring the correct parent’s record is used. Go to Step 5

If the CCMS Support Team have not cleared the link for deletion, or the link has been used in assessment, the link must be end dated.

• To delete the CHI/PAR link, go to Step 7
• To end date the CHI/PAR link, go to Step 6

From the incorrect parent(s)/guardian(s) record, go to the Links Summary (LS) screen, select the link to the child's Customer Reference Number (CRN) and press [Enter]. The Other Customer Links (OCL) screen will be displayed.

• Key the following fields:
  • End date, today's date
  • Reason, 'NLR' (No Longer Required)
  • Footer details, INT, T, I
• Do not finalise the activity, go to Step 8

Note: if the child has previously been coded in the customer's care, users will be presented with a warning 'W003F2 - Child previously in customer care - advise check'. No action is required for this warning.

From the incorrect parent(s)/guardian(s) record, go to the Links Summary (LS) screen, select the link to the child's Customer Reference Number (CRN) and press [Enter]. The OCL screen will be displayed.

• Leave the End Date and Reason fields blank
• Key the following fields:
  • Source - 'INT'
  • DOR - today's date
  • Action - 'D'
  • Confirm Delete - 'Y'
• Do not finalise the activity. Go to Step 8

Note: users will be presented with a warning 'Deleting this link may affect customer’s entitlement' or 'W002F2 - Deleting ICC activity - advise check'. No action is required for these warnings.

Check the Assessment Warning and Error (AWE) and Assessment Results (AR) screens for a benefit reassessment (i.e. arrears or debt).

Is the activity resulting in an arrears payment or a debt?

• Yes, cancel the activity. Email the issue to the Families.Operations.Support team for assistance. When their action is finalised, ensure all requested action has been completed. Go to Step 9
• No, finalise the activity and go to Step 9

Annotate the Intertwined Case Display on Access (DOA) DOC with the following text:

• For deleted links:
  • 'CHI/PAR link for child (insert deleted child’s CRN only) has been deleted'
• For end dated links:
  • 'CHI/PAR link for child (insert end dated child’s CRN only) has been end dated'